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fmulder21

join:2010-09-30
Pasadena, TX

SB6120 issue

Hello,

I've has a SB6120 for a year now. I have not received the newest firmware and comcast says that ok. My issue is under my equipt it's showing SB5120. Comcast has reassured me it's sb6120 under all the tools they show. Should i worry?



Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
kudos:9

The devices shown in that list are often wrong and have no bearing on the devices you are using at this time.

Are you concerned about a modem update because you are having issues or just assume you just need it?


fmulder21

join:2010-09-30
Pasadena, TX

My speed has dropped after the speed update. I had them send me a firmware update and still the same issue.



Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
kudos:9

Can you post results from: »www.cc.gatech.edu/~partha/diffpr···obe.html

Please post your signal levels & log entries

»192.168.100.1/

Are you using a router? Make & Model?
--
In God we trust; all others bring data!


djcrazy

join:2009-08-05
Minneapolis, MN
reply to fmulder21

In my own experience and what I see in other threads here as well, others are having similar speed issues since the " Upgrade".


fmulder21

join:2010-09-30
Pasadena, TX
reply to fmulder21

Looks like the FW update and them reprovisioning my line worked!