O Canada! > Canadian > Cogeco > Old messages turning up in inbox

Old messages turning up in inbox

When I delete a message in my inbox, I assume that includes the copy on the mail server.

Is his (our) e-mail not being deleted as I thought? Are there copies of deleted e-mail on Cogeco's servers? I would not want some old e-mails turning up in my inbox. I deleted them for a reason.

reply to Dingaan

reply to Dingaan
If you leave them on the server, and delete from your inbox i think it would depend on the client if it goes back and deletes those emails or not. If you didnt check the box to leave them on the server then the mails would be deleted when your client downloads them (also dependant on the client).

If you are positive they were deleted off the server then file a ticket and someone in that department will look. Or like dillyhammer suggested full out jump to conclusions without investigation and start filing complaints.

reply to urbanriot
Meh. I would file the complaint and let the Commissioner decide if it had jurisdiction or not.

Cogeco is certainly not the kind of company that warrants any latitude. Wouldn't get it from me anyway.

And it's hardly jumping to conclusions there, exseven. Cogeco's current set of email woes began in November 2012. In 1 more day it'll be April 2013. How 5 months is jumping to conclusions I'll never know, but for the prices Cogeco is charging - the most expensive in the world according to some of it's tariff filings - the services should just work, not spend 5 months in la-la-land.

People should NOT be putting up with it. They should be dragging Cogeco onto the carpet kicking and screaming for everything.

Mike

reply to urbanriot

Potentially related to their upgrade but since you're the only person that's complained (so far), it might be a Dingaan problem.

As exseven suggested, do you have any options enabled to 'leave a message on the server'? I've seen this foul up in the past, especially in Outlook Express, and it could be related to the upgrade but not directly.

Looking here, »support.tigertech.net/windows-live-mail-lmos, do you have any of those boxes checked on your system?

Chances are the backend filesystem changed for your mailbox causing the clients to think the messages are new when they are not depending on how they detect new messages its most likely remembering what the last counts were and their filesizes rom a combination of STAT and LIST commands. if the FS changed and then in turn the size on disk changes and the clients think the mail is new...

reply to Dingaan
I understand why you're doing it and again, I've seen the setting goof many times on many Windows mail clients for many years. This is normal.

The resolution is typically to set your mail client not to leave messages on the server (so ensure you have them downloaded on all your devices) which will 'flush' out your mail queue by deleting all the emails on the server and then re-enable the setting.

I say 'dingaan problem' as it's a problem on your end that needs to be resolved and it's related to this mail setting. Cogeco can't resolve this for you.

Trust me and give it a try

"I say 'dingaan problem' as it's a problem on your end that needs to be resolved and it's related to this mail setting. Cogeco can't resolve this for you."

Well, I did nothing out of the ordinary. In fact I used one of the only ways there is to get around the POP server problem when using multiple devices. Having deleted (and undeleted but read) messages end up in Inbox, is not something I can fix.

Even although I should not have to fix the problem, I have tried. What I did was go to webmail and delete the contents of all folders. I also emptied all deleted folders on WLM and Playbook. This seems easy enough, but our 5 emails opened different versions of webmail and one in a different language! But maybe deleting from the new webmail may not delete from the old!

Whatever Nothing surprises me.

I have been with Cogeco forever, but I think I will soon transition to non-cogeco email for everyday use. Not just because of this issue. I just replied to a Cogeco friend and my reply was rejected. My wife just sent an email to our daughter - also rejected. We are in USA and understand that we often cannot send using our Cogeco accounts. But we have been doing so for 2 months and today it changed. Frustrating, but problem solved my Gmail!

reply to teddy

reply to Dingaan

reply to urbanriot

huh-what...!? None of that even is even closely related to this issue.

The OP left emails on his mail server, his system kept track of which emails he'd already downloaded, the tracking function malfunctioned and he started re-downloading old messages again - this is a common problem with mail clients, I've seen it plenty in the past decade with people that do this.