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andyross
Premium,MVM
join:2003-05-04
Schaumburg, IL

Online modem provisioning from walled garden

How well, if at all, does the provisioning work from the Walled Garden? Given some of my recent issues, I may consider replacing my SB6120 with a Zoom 5341J. If I'm better off calling it in, I may wait until a weekday and hopefully not get outsourced.



ClockerXP

join:2001-05-24
Sterling Heights, MI
kudos:1
Reviews:
·WOW Internet and..
·Comcast

When I got my self-install kit to replace my old modem with a new D3 EMTA (from Comcast) I had a problem with the website based activation at first. I tried about 3-4 times in 15 minutes using both Firefox and IE and it kept on saying there was a problem with Comcast's system and that I should call the 800 number to activate. I was busy so I did not call.

I then tried the online activation about 2 hours later and it worked fine.

So I think the online activation is fine if you can be patient and if it doesn't initially work just try again later.



Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
kudos:9

1 recommendation

reply to andyross

It's a crap-shoot with it. By default I don't want to waste my time, so I call in.



tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
kudos:4
reply to andyross

I'd call as EVERY online transaction I've ever attempted has FAILED, and I end up having to call in to fix the fix.



EG
The wings of love
Premium
join:2006-11-18
Union, NJ
kudos:9
reply to andyross

My 5341J took less than five minutes to provision via the captive portal.


rapperwith1p
Premium
join:2005-05-11
Merced, CA
reply to andyross

I activated my 6141 online about 2.5 weeks ago and all seemed to work well but then whenever I rebooted the modem it would take me to the final stage of the activation the software download step which I'd skipped before. I can't get access to the internet without first downloading and actually installing the crapware after which the internet magically works. I put up with it for a bit and uninstalled everytime and now I no longer have this issue. However, there's a lingering entry in the modem log that makes me wonder if I'm really out of the woods yet.

Anyone know what this means?

RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;



Tobin

join:2003-09-21
Burlingame, CA

1 edit
reply to andyross

I've always gotten stuck on the same step as Clocker with all the modems I've tried.


whiteyonenh

join:2004-08-09
Keene, NH
reply to rapperwith1p

said by rapperwith1p:

Anyone know what this means?

RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

Seems to mean that you're missing one or more configured downstream channels, based on this page here: »volpefirm.com/docsis-3-0-partial-service/

"A modem is in a partial service mode of operation any time it is operating with a subset of the channels in the Receive Channel Set (RCS) and/or Transmit Channel Set (TCS) because a channel has become unusable, either due to an inability to acquire a channel or because communication on a channel was lost during normal operation."

rapperwith1p
Premium
join:2005-05-11
Merced, CA

Ah that would explain why I only have 7 bonded channels as opposed to 8. How would I go about fixing this? Or should I even tinker with it since I have no problems with my service at the moment and am getting 55 down and 11 up on Blast.