| Password reset / changes is ALWAYS a welcome tool to save a call to the helpdesk.
Top of my list would be phone install / changes -- I am thoroughly getting sick of getting handed tickets
"my phone doesn't work," and find they're a new hire or the callback # is in the unused calling space and
no one caught it before taking the request.
Also useful would be the usual selfhelp stuff -- that'll be the day someone develops the friendly interface
to answer all the PEBKAC / ID10T stuff... but doesn't stop me from dreaming
My 00000010bits
Regards |
