US Cable Support > Comcast HSI > I need your help updating a FAQ !!

I need your help updating a FAQ !!

I need to do a long over due update on this FAQ: »Comcast High Speed Internet FAQ »How can I view my Modem's Signal Levels, Firmware Version & Log Entries?

With your help, I can get this done more efficiently & in a timely manner.

Below is a list of modems supported by Comcast. I will not be including "End of Life" modems. I would need the following where applicable:

1) Address to access the modem
2) Username
3) Password

DOCSIS 2.0 & 3.0 Modems

Arris CM550A
Arris CM820A
Arris TG852G (IMS)
Arris TG852G (NCS)
Arris TG862G (IMS)
Arris TG862G (NCS)
Arris TM402G (IMS)
Arris TM402G (NCS)
Arris TM402P (IMS)
Arris TM402P (NCS)
Arris TM502G (IMS)
Arris TM502G (NCS)
Arris TM504G (IMS)
Arris TM504G (NCS)
Arris TM504G (SIP)
Arris TM508A (NCS)
Arris TM508A (SIP)
Arris TM602G (IMS)
Arris TM602G (NCS)
Arris TM602G (SIP)
Arris TM604G (IMS)
Arris TM604G (NCS)
Arris TM604G (SIP)
Arris TM608G (NCS)
Arris TM608G (SIP)
Arris TM702G (IMS)
Arris TM702G (NCS)
Arris TM722G (IMS)
Arris TM722G (NCS)
Arris TM822G (IMS)
Arris TM822G (NCS)
Arris WBM760A
Cisco DPC3000
Cisco DPC3008
D-Link DCM-301
D-Link DCM202
Hitron Technologies BRG-35503
Motorola SB5100
Motorola SB5101
Motorola SB5101U-Retail
Motorola SB5120
Motorola SB6120-Retail
Motorola SB6121
Motorola SB6141-Retail
Motorola SBG6580-Retail
Motorola SBG901-Retail
Netgear CG3000DCR
Netgear CG814CCR-V2
Netgear CMD31T
Scientific-Atlanta DPC2100R2
Scientific-Atlanta DPC2203/DPC2203C/DPC...
Scientific-Atlanta DPC2203/DPC2203C/DPC...
SMC Networks SMC8014WG-CCR
SMC Networks SMCD3G-CCR
SMC Networks SMCD3GNV (IMS)
SMC Networks SMCD3GNV (NCS)
Technicolor TC8305C (IMS)
Thomson DHG535 (IMS)
Thomson DCM425
Thomson DHG535 (NCS)
Thomson DHG536 (IMS)
Thomson DHG536 (NCS)
Ubee DDM3503
Ubee DDM3513
Ubee DVM3203B (IMS)
Ubee DVM3203B (NCS)
Ubee U10C018
Ubee U10C035
Zoom Telephonics 5241
Zoom Telephonics 5341
Zoom Telephonics 5341J
Zoom Telephonics 5350
Zoom Telephonics 5352

Thank you very much!
--
In God we trust; all others bring data!

Well, I have an Arris TM722G. Don't know if its the IMS or NCS one though...

But, I would be willing to give you the information for that modem.

In any case, how do you want people to help? Just do a reply to this thread, or send you a PM?

--Brian
--
============================
--Brian Plencner

E-Mail: CoasterBrian72Cancer@gmail.com
Note: Kill Cancer to Reply via e-mail

Just reply with what ever info they have. I plan on including this thread in the FAQ as well.

reply to Johkal
Motorola SB6120/21/41, 192.168.100.1 no login required.

reply to Johkal
For Zoom Telephonics 5341:

»192.168.100.1/rf_index.asp

will get one to the 2nd page of modem diagnostics, the Initialization page. No login required. Clicking on the links to the left on the Initialization page gets other pages.

On the 3rd page - the Status page - the IP address of the modem is given and may be used to get to the modem diagnostics page. I don't know if this is different for different individual modems. I use this value in a Bookmarks/Favorites link.
--
There is nothing more deceptive than an obvious fact.

Sherlock Holmes in
The Boscombe Valley Mystery
A. C. Doyle
Strand Magazine, October 1891

reply to Johkal
Arris TM722G
1) »192.168.100.1

No login information is needed.

I don't know if this applies to the IMS or NCS version. How would I tell which one I have?

--Brian
--
============================
--Brian Plencner

E-Mail: CoasterBrian72Cancer@gmail.com
Note: Kill Cancer to Reply via e-mail

reply to Johkal
SMC Networks SMCD3G-CCR
         
Default LAN IP address: 10.1.10.1 (but the customer can change this)
         
Username: cusadmin
         
Default Password: highspeed (but the customer can change this)
--
A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.

When governments fear people, there is liberty. When the people fear the government, there is tyranny.

reply to Johkal
Thomson dhg536 (NTSC version)
address 192.168.100.1
No login ID required
I don't think the dhg's are Docsis 3.0 however. I know my 536 is 2.0 at best.

reply to Johkal
Netgear CG3000DCR

10.1.10.1 default LAN (changeable by use like the SMC D3G)

User is cusadmin

Password (default, can be changed) highspeed

The webui and user/pass are the same as the SMC basically.
--
"I drank what?" -Socrates

reply to Johkal
Zoom 5341 J modem.
192.168.100.1
Login is user admin.
password is password

default values. password can be changed.
so can user name.
--
You don't quit playing 'cause you're OLD. You're old BECAUSE you quit playing!!

Cisco DPC3008
192.168.100.1
No login is required to see modem menu page
Login for user name/password is left blank to login(But adds nothing at this time)

Arris TG862G
10.0.0.1
Username: admin
Password: password

SMC Networks SMCD3GNV
10.0.0.1
Username: admin
Password: password

No clue if the Arris/SMC were IMS or NCS.

reply to Johkal
Ubee U10C035
192.168.100.1
Login: user
Password: user

reply to Johkal
Motorola SB 6120

Takes you straight to the signal levels
»192.168.100.1/cmSignal.htm

Takes you straight to the logs
»192.168.100.1/cmLogs.htm

Takes you to the main diagnostics page
»192.168.100.1

Shows the current firmware version
»192.168.100.1/cmHelp.htm

The firmware version is under the "help" tab

No username/password required
--
I've experienced ImOn (when they were McLeod USA), Mediacom, Comcast, and Time Warner and I currently have DirecTV. They are much better than broadcast TV.

I have not and will not cut the cord.

reply to Johkal
Wanted to add to the info already said about the Zoom 5341j

"Hidden" Event Log Page:
»192.168.100.1/RgEventLog.asp

reply to Johkal

Re: I need your help updating a FAQ !!

reply to Johkal
Top

Motorola SB 5120

Takes you straight to the signal levels
»192.168.100.1/signal.htm

Takes you straight to the logs
»192.168.100.1/logs.htm

Takes you to the main diagnostics page
»192.168.100.1

Shows the current firmware version
»192.168.100.1/mainhelp.htm

No username/password required

reply to Johkal
I thought that you only wanted DOCSIS 3 modem information, but I noticed that several posters were reporting DOCSIS 2 modems; so I went back to the original post and saw that the D-Link DCM202 was on your list. I have one of those that I still keep around as a backup modem, so the information is as follows.

Original factory defaults for the D-Link DCM202:

Address: 192.168.100.1
Username: dlink (this is customer changeable)
Password: dlink (this is customer changeable)

The above information is what I remember from before I installed the special Comcast firmware from the D-Link FTP site: »ftp://ftp.dlink.com/Broadband/dcm202/F···rs_Only/

If that special Comcast firmware is installed (and when my DCM202 was new and still in the box, there was a bright red warning label warning that the modem's warranty would be voided if it was connected to the Comcast network before the Comcast specific firmware was installed *), the factory defaults change to this:

Address: 192.168.100.1
Username: admin (this is customer changeable)
Password: hitron (this is customer changeable)

* FWIW, I connected my DCM202 to Comcast's network before I installed the Comcast specific firmware, but the walled garden site would not let me activate it. After I installed the Comcast specific firmware, it activated with no problems.

Also FWIW, the firmware that I downloaded from the D-Link FTP site and installed ~9 years ago (2.01) is the same version that is still being displayed in the modem's status page (just as a test, I am using that modem to make this post); Comcast apparently never found a need to push a newer version.
--
A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.

When governments fear people, there is liberty. When the people fear the government, there is tyranny.