| Douglas,GA Users Has anyone in Douglas,GA received information on when they will be upgrading around here? I can't seem to get an accurate answer from anyone @ WS and my speeds are crawling! My family can't even watch Netflix (And it's 2013!!) Dial-up is faster than this... |
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| My service in douglas has been repaired as of now since 3-25 |
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| reply to WindSlow
I am still losing HALF of my packets to this server.
ae-2-52.edge5.Atlanta2.Level3.net
Far from fixed for me, while they ignore me over in the Windstream Direct forum...
The DSLAM sits in my front yard, all my levels are good. They just keep selling internet even though it cant be supported. |
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| Hey Stevie,
I have been getting "ok" speeds since last night and no packet loss, but I'm quite confident the issue isn't "fixed" since they haven't told me so.
@Bashlin,
How long did it take them to come repair yours? Are there any tips I should take when calling them to urge them to get on the ball? I just got my Windstream bill today.. |
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| reply to WindSlow
UPDATE:
Called billing to get an account credit for the service issues (I was given the credit, thankfully).
The billing rep said there is an "active" order open for my area in particular to be resolved, he said it should be resolved in no later than 2 days.
He also told me that he noticed my connection was rebooted "45" times since I signed up (Which wasn't even 2 weeks ago!!). |
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| UPDATE:
Another day, another lie. The issue is still there and I am now achieving a whopping 0.03Mbps (GO WINDSTREAM!). I honestly wish someone would just shoot out my DSLAM and force them to replace it. |
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