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TUCox

@cox.net

[OK] Cox dpc3010 daily disconnections

My modem seems to lose the internet connection a couple times each day, when I originally got the modem, it didn't happen, but maybe a week later it started disconnecting a few times every day. I have to physically pull out the modem power and reconnect it, and then reconnect the router manually.

It disconnects at ~12 PM every day, and a couple times through out the day, at different times. On the modem's page the only outstanding information that can tip me off (since I can't login) is this:

When connected:
Upstream Channels Power Level:
Channel 1: 49.0 dBmV
Channel 2: 49.2 dBmV
Channel 3: 49.7 dBmV
Channel 4: 49.7 dBmV

When disconnected:
Upstream Channels Power Level:
Channel 1: 0.0 dBmV
Channel 2: 0.0 dBmV
Channel 3: 0.0 dBmV
Channel 4: 51.0 dBmV

Any help would be appreciated.

Thanks.



Anonguy

@cox.net

What are the receive power levels?



TUCox

@cox.net
reply to TUCox

Right now:

Power Level: Signal to Noise Ratio:
Channel 1: -8.5 dBmV 38.3 dB
Channel 2: -9.2 dBmV 37.6 dB
Channel 3: -9.8 dBmV 37.2 dB
Channel 4: -10.1 dBmV 37.1 dB
Channel 5: -11.1 dBmV 36.6 dB
Channel 6: -11.5 dBmV 35.9 dB
Channel 7: -11.6 dBmV 35.5 dB
Channel 8: -12.9 dBmV 35.1 dB

I accidentally closed the disconnected router page, so I don't have that, but if I recall correctly it was similar and didn't stand out. I'll post that when my internet goes out again.



TUCox

@cox.net
reply to TUCox

Internet went out for 30 seconds, didn't need to reset modem, so I don't think it was the same issue as before but here is the modem logs:

Power Level: Signal to Noise Ratio:
Channel 1: -8.4 dBmV 38.2 dB
Channel 2: -9.3 dBmV 37.6 dB
Channel 3: -9.5 dBmV 37.4 dB
Channel 4: -9.6 dBmV 37.3 dB
Channel 5: -11.0 dBmV 36.6 dB
Channel 6: -11.3 dBmV 35.9 dB
Channel 7: -11.3 dBmV 35.8 dB
Channel 8: -13.0 dBmV 34.9 dB

Upstream Channels
Power Level:
Channel 1: 49.0 dBmV
Channel 2: 0.0 dBmV
Channel 3: 49.7 dBmV
Channel 4: 51.0 dBmV



Anonguy

@cox.net

said by TUCox :

Internet went out for 30 seconds, didn't need to reset modem, so I don't think it was the same issue as before but here is the modem logs:

Power Level: Signal to Noise Ratio:
Channel 1: -8.4 dBmV 38.2 dB
Channel 2: -9.3 dBmV 37.6 dB
Channel 3: -9.5 dBmV 37.4 dB
Channel 4: -9.6 dBmV 37.3 dB
Channel 5: -11.0 dBmV 36.6 dB
Channel 6: -11.3 dBmV 35.9 dB
Channel 7: -11.3 dBmV 35.8 dB
Channel 8: -13.0 dBmV 34.9 dB

Upstream Channels
Power Level:
Channel 1: 49.0 dBmV
Channel 2: 0.0 dBmV
Channel 3: 49.7 dBmV
Channel 4: 51.0 dBmV

There is your problem. All of your signals are bad. To low of receive and to high of upstream.
Your modem will constantly lose bonding and require a reboot at -11 and -13.
Any splitters you can remove?

otherwise you will need Cox out to fix those levels.!


clorets

join:2001-12-12
Oklahoma City, OK
reply to TUCox

Good ole channel bonding. I'm near Tinker and have been battling this for ages. Your log will probably be the standard Unicast ranging received abort response.

Funny thing on Feb 17 after a bonding drop, my connection came back with only 1 upstream channel (which was fine for me since i only have the 15/5 package anyways and dont need bonding). What a glorious 6 weeks without one single disconnect. Then today i pulled the wrong cable out and POOF, I am back on bonded. 48 minutes later i was dropping ranging abort response again. sigh.

Good luck on getting yours fixed.


ependergrass

join:2007-07-21
Broken Arrow, OK

Are you at the lower level of acceptable signal?



Cox_tiff

join:2013-01-12
Chesapeake, VA
reply to TUCox

Hi TUCox,

Are you still having intermittent connectivity issue? We would probably want to look at your service to see what's going on. Please email my team at coxhelp@cox.com with your address.

Thanks,
Tiffany R.
Cox Social Media Specialist/ Forum Moderator