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Blockhead

join:2013-03-31

Is high ping related to old firmware on unsupported SB6120?

Hello,

This is my first post here, but I've had WOW for a couple years now. I've been having some trouble online gaming for a while, and its my high ping rate. I did a little checking around ,and found out my own modem (SB 6120) is not supported although it used to work fine. Was on the list at TW.
Doesn't look like the firmware on it has been updated for quite some time.

Model Name: SB6120
Vendor Name: Motorola
Firmware Name: SB6120-1.0.2.4-SCM01-NOSH
Boot Version: PSPU-Boot 1.0.0.4m1
Hardware Version: 3.0
Serial Number: 317001032301015906040011
Firmware Build Time: Nov 24 2009 19:46:23

I just tried the speedtest on woway, and my ping from North Olmsted to Cleveland is 23ms. I'm only about 17 miles away.

Any thing I can do to update this modem? If this isn't the problem, are there any other options to try?

Thanks,
Dean



Anon3765

@wideopenwest.com

Always have had higher pings in cleveland. Always see screenshots of others in other areas with ping of like 12 or 13, lowest I've ever seen to anything on wow is mid 20's


Blockhead

join:2013-03-31

That's disappointing to hear, especially since my bill just jumped $9.00 this month. Plus the fact that I experience a frequent loss of TV signal on certain channels.
WOW was much better when I first got it.



WOW_Dan
Premium
join:2011-03-24
Naperville, IL
kudos:32

I'm not sure what you're referring to here as high ping times, but 23ms is a good ping time. And just because you're 17 miles away doesn't mean your connection only travels 17 miles. It has to route it's way through your neighborhood node, back to the hub site via fiber, out the receiver, into the router, back to the headned router, then the speed test server. That's just one direction of the connection, it then has to traverse backwards to you. The fiber lines could be running any direction really depending on your area. You also have to factor in your distance to the node in your neighborhood, especially if you're a few amplifier away. A 23ms response time is not a high ping time at all, that's pretty good.
--
Dan Della Terza
WOW! Internet, Cable & Phone
CMTS Operations Engineer



aes128

join:2003-12-19
Saint Clair Shores, MI

I have a SB6120 on the 30/3 service and have had it for a bit over 2 years now so it has paid for itself.

I am not an online gamer so am not sure what your ping tests mean for games however every test I do shows I get the speed I pay for, not only WOW tests. I watch streaming HD often and all is just fine.

My local speed test is 33ms. I used to be able to do speed tests to all the various WOW nodes but now they all direct me to my closest one. I would like to be able to test others than my local but seems not.

In general my speeds and PINGs are good.

Would be nice if WOW had more MODEM support for ones they did not supply but they seem to not. The MODEM monthly fee for a basic MODEM is sort of a ripoff, IMHO, but at least my SB6120 still works. A MODEM does not really cost all that much these days.

Comcast has a nice list of MODEMs they certify, WOW not. This is the one thing I like about Comcast.


Blockhead

join:2013-03-31
reply to WOW_Dan

If only my ping was this good on the servers I play on. I'm usually over 100, sometimes closer to 200 which is like being in slow motion.

I guess my question is, will a newer, up to date modem improve my ping?



WOW_Dan
Premium
join:2011-03-24
Naperville, IL
kudos:32

said by Blockhead:

If only my ping was this good on the servers I play on. I'm usually over 100, sometimes closer to 200 which is like being in slow motion.

I guess my question is, will a newer, up to date modem improve my ping?

Most likely, a newer modem will not make much, if any difference.
--
Dan Della Terza
WOW! Internet, Cable & Phone
CMTS Operations Engineer