Re: [DSL] A paying customer of more than 4yrs is not worth $25

Author	All Replies
yyzlhr join:2012-09-03 Scarborough, ON kudos:1 Reviews: ·Rogers Hi-Speed	reply to danwforums Re: [DSL] A paying customer of more than 4yrs is not worth $25 said by danwforums: Semi-related, I should point out that the last two times I've had a customer complaint with both Bell and Rogers their CSRs agreed that I had a valid point and did what was necessary to make it right. And in both interactions I spent less time on hold than for this issue. So I guess TSI is "different" I'm just not convinced it's "in a good way". TSI is different in that the operate on extremely tight margins and cannot afford to hand out credits. If you switch to another TPIA, expect their approach in regards to monetary adjustments to be the same. The big guys on the other hand operate on very large margins and will generally just cave in to a request for a credit adjustment of $50 or less in order to get you off the phone and move on to the next customer.
	to forum · permalink · 2013-04-02 21:19:23 ·
shaded join:2010-10-02 Ottawa, ON	the supervisor should have said they can't give out a credit because of margins instead of telling him to go away and he's not worth it. sounds like someone needs some supervisor training or a new job.
shaded join:2010-10-02 Ottawa, ON	to forum · permalink · 2013-04-02 21:20:47 ·

O Canada! > Canadian > TekSavvy > [DSL] A paying customer of more than 4yrs is not worth $25