Reviews:
 ·voip.ms
| reply to danwforums
Re: [DSL] A paying customer of more than 4yrs is not worth $25 said by danwforums:Clearly indicated at the web-site, was a "Line Speed Change" charge of $25.
Now that you have a better explanation do you still feel there was a bait-and-switch as opposed to information missing on the web page?
For a contract to be binding there must be an offer, acceptance, consideration, and an intention to be contractually bound. A web page is not an offer to sell ... it is nothing but advertising.
When you call to place an order it is you making the offer to buy, and the agent agrees to accept the offer. In this case the agent refused your offer based on internal pricing guidelines.
You can't claim this is like the situations we often read where agents accept an offer then someone else from billing comes along later and unilaterally changes the terms (i.e., the consideration). That is illegal and worth a fight. The situation you describe can be stressful, and an inconvenience, but is not illegal.
said by danwforums:2. He then told me in no uncertain terms that he would rather lose me as a customer then honour the listed $25 price. In specific terms, he said that it wasn't worth $25 to keep me as a customer.
Under stress are you certain you're not putting words in the agents mouth? Just a likely you gave an ultimatum like "$25 for a long time customer or else" and the agent declined. Just checking. |
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yyzlhr
join:2012-09-03
Scarborough, ON
kudos:1 Reviews:
 ·Rogers Hi-Speed
| May not be a bait and switch, but the wording is certainly not clear.
Going from 6/512 to 15/10 would meet the definition of a "Line Speed Change" in the literal sense. The average consumer is not expected to know that they're switching between different flavours of DSL. It's hardly surprising someone would be confused and subsequently upset over the way it's worded. |
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| i agree wording is misleading as everything is a linespeed change the reason the charge is greater is because its a actual Product change
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Every time Someone leaves Sympatico an Angel gets its wings.
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Reviews:
·TekSavvy Cable
1 edit | reply to yyzlhr
said by yyzlhr:said by danwforums:Semi-related, I should point out that the last two times I've had a customer complaint with both Bell and Rogers their CSRs agreed that I had a valid point and did what was necessary to make it right. And in both interactions I spent less time on hold than for this issue. So I guess TSI is "different" I'm just not convinced it's "in a good way".
TSI is different in that the operate on extremely tight margins and cannot afford to hand out credits. If you switch to another TPIA, expect their approach in regards to monetary adjustments to be the same. The big guys on the other hand operate on very large margins and will generally just cave in to a request for a credit adjustment of $50 or less in order to get you off the phone and move on to the next customer. That is incorrect... Other TPIAs are handling this better than Teksavvy. $5 TPIA to ATPIA... Dry loop fees just as an example. So unless those guys are losing money for every subscriber they have, Teksavvy margins are definitely there. |
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yyzlhr
join:2012-09-03
Scarborough, ON
kudos:1 Reviews:
·Rogers Hi-Speed
| said by geokilla:said by yyzlhr:said by danwforums:Semi-related, I should point out that the last two times I've had a customer complaint with both Bell and Rogers their CSRs agreed that I had a valid point and did what was necessary to make it right. And in both interactions I spent less time on hold than for this issue. So I guess TSI is "different" I'm just not convinced it's "in a good way".
TSI is different in that the operate on extremely tight margins and cannot afford to hand out credits. If you switch to another TPIA, expect their approach in regards to monetary adjustments to be the same. The big guys on the other hand operate on very large margins and will generally just cave in to a request for a credit adjustment of $50 or less in order to get you off the phone and move on to the next customer. That is incorrect... Other TPIAs are handling this better than Teksavvy. $5 TPIA to ATPIA... Dry loop fees just as an example. So unless those guys are losing money for every subscriber they have, Teksavvy margins are definitely there. The fee you're quoting is not relevant in this case, and Teksavvy will be charging the same amount in the same scenario that you quoted.
My point is that TPIAs would be hardpressed to provide any sort of monetary compensation to customers unless it's absolutely clear that the TPIA provider and only the TPIA provider has wronged the customer. Aside from the OP's scenario, this fact has been clearly demonstrated by the fact that Teksavvy and other TPIAs don't provide provide credits during service outages.
This is in contrast to the incumbent providers where monetary compensation can be provided even in cases where the provider is not at fault. This is due to the fact that incumbents enjoy significantly larger profit margins and would prefer to simply bribe you to stop complaining after a certain amount of bickering. |
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TypeS
join:2012-12-17
London, ON Reviews:
·TekSavvy Cable
| reply to geokilla
said by geokilla:said by yyzlhr:said by danwforums:Semi-related, I should point out that the last two times I've had a customer complaint with both Bell and Rogers their CSRs agreed that I had a valid point and did what was necessary to make it right. And in both interactions I spent less time on hold than for this issue. So I guess TSI is "different" I'm just not convinced it's "in a good way".
TSI is different in that the operate on extremely tight margins and cannot afford to hand out credits. If you switch to another TPIA, expect their approach in regards to monetary adjustments to be the same. The big guys on the other hand operate on very large margins and will generally just cave in to a request for a credit adjustment of $50 or less in order to get you off the phone and move on to the next customer. That is incorrect... Other TPIAs are handling this better than Teksavvy. $5 TPIA to ATPIA... Dry loop fees just as an example. So unless those guys are losing money for every subscriber they have, Teksavvy margins are definitely there. No what you're saying is false. The only ones that really offers the clear better value are EBOX & Distributel, everyone else has their trade offs for including dry loop and waiving other fees.
Acanac rate-limits at peak hours.
Start doesn't offer unlimited above 6Meg on either technology and most of their capped packages are more expensive than TekSavvy's either in price or the data quota allowed.
There's CIKTel, but there's posts of congestion at peak hours that isn't local, nothing confirmed really since there's only 8 total reviews for them.
And a lot of the DSL third party providers have still kept the $95-100 activation on ADSL2+ and VDSL.
So no, only a few other providers are in general cheaper if you look at entire picture. |
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