VOIP etc > Voice Over IP - VOIP > Vonage > Quality Question

Quality Question

I'm dropping vonage after four years, tomorrow actually, for time warner phone service.

I loved vonage, but the call quality has been slipping. I can make a phone call and it is super clear sounding on my end, but the person I am talking to is hearing every third word. I will say that vonage customer service was great in trying to fix the problem. They sent me a new vonage device for free, tried many different settings to attempt to rectify the issue, but ultimately failed.

Good luck to you, hope it works out for you!
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Live and learn........

reply to Rachael
There is no way anyone can answer such a generic question; there are just too many variables involved such as hardware/firmware compatibility problems with the modem/router you are using, and the bandwidth and general stability of your Internet connection.

All I can say is that if your existing hardware and your ISP's connection are good, and you have sufficient bandwidth (and/or a router/switch with good QoS capability), your Vonage connection should sound as good as a prime ISDN connection (ISDN is the gold standard, analog POTS is the string and tin can standard).

FWIW, I have never had any VoIP problems with any DSL connection I have used (BellSouth, Covad, AT&T), but I did at one time have problems with Comcast delaying and dropping competitive VoIP traffic (they no longer do that, but I suspect that some ISPs do continue to interfere with competitive VoIP traffic).

I also feel that I must post the traditional 911 calling warning. VoIP 911 calls work differently than standard telco POTS 911 calls, so Caveat Emptor.

1. You will not have telephone service with any VoIP service if your Internet connection is down (whether from ISP problems or weather/power related issues).

2. Your local 911 call center may or may not receive accurate (or any) location or personal information if you make an emergency 911 call. In fact you may not even connect to a local 911 call center (or even a call center in the USA) in such a situation. Be prepared for delays and for having to provide detailed information as to your identity and your location (and to do it again if your first call was to a generic national/international call center, and they then transfer you to a local call center).
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When governments fear people, there is liberty. When the people fear the government, there is tyranny.

reply to Rachael
As Netfixer mentioned, a router with a good QoS tool is mandatory!

I have more than enough bandwidth for VoIP from Charter, but until I flashed my router with Tomato firmware and had a good QoS tool so I could control the upload bandwidth just a touch, I had very choppy issues when using the internet to it's fullest, meaning downloading something at max speed or uploading ANYTHING.

All has been perfect, otherwise for 3-4 years, what ever it's been.

Now,
If you're asking will you be happy over your regular Verizon phone, you should notice ABSOLUTELY NOTHING different, except the bill!!
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»www.mozilla.org/projects/seamonkey/

Passed my 10-YEAR Anniversary with Vonage this past month... never, and I mean never, had a quality issue with Vonage in all that time. Crystal-clear voices on the other end at all times.

You'll also be happy comparing bills at the end of the day (or month!)
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