| reply to Swingerhead
Re: Virgin mobile down for weeks, no 3g I've been having this same issue for over a week now. After much back-and-forth with Virgin Mobile's clueless email, facebook and phone support staff, I finally just talked to somebody in their "Advanced Technical Support" team who seemed to know what he was talking about.
According to him, the issue is that since purchasing Virgin Mobile last year, Sprint is now gradually porting all of the existing VM accounts into Sprint's account management system. Apparently, while your account is "in flight" (his phrase) from the old Virgin Mobile "Siebel" system to Sprint's "i-Care" system 3G and voicemail features will not work properly. He claimed that the transfer process starts right after a payment, and usually takes 7-10 business days, but he had occasionally seen it take up to 15.
I'm still pretty irritated with Virgin Mobile for never communicating any of this information, but at least this guy seemed to be familiar with the problem. I'm going to wait and see if his prediction is correct that the issue resolves itself in a few days when the account transfer completes. |
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| This problem has been going on for me for at least two billing cycles. I specifically remember being out with friends in February and not being able to use google maps. It is now April and still no fix. |
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| So Friday has come and gone...still no 3G data. I called support again, and their first-level person made me repeat all the stuff I'd already done (check settings, fiddle with MDN/MSID) before transferring me. This time, the "advanced" support guy seemed a lot less competent; he told me that there was nothing he could do, he hadn't been trained on the i-Care system, and he didn't have access to any tools to view my account. I have to admire his honesty, and I feel bad his employers hung him out to dry like that, but I'm also getting really fed up with Virgin Mobile's incompetence and clueless support people.
Some people on the AndroidCentral forum are reporting that letting the account run out of money and then waiting a day before renewing fixes the problem: »forums.androidcentral.com/virgin···-3g.html
At this rate, it's looking like I'll have to wait until the end of the month and hope that works for me too. Nobody at Virgin Mobile seems to have the slightest clue how to fix this. |
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 Jim_in_VA
join:2004-07-11
Cobbs Creek, VA
kudos:4 | why are you even staying with this? Change your service.
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... need help? »evdo-tips.com/ |
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 Jack_in_VAPremium
join:2007-11-26
Mathews, VA
kudos:1 | reply to Florida54
said by Florida54 :So Friday has come and gone...still no 3G data. I called support again, and their first-level person made me repeat all the stuff I'd already done (check settings, fiddle with MDN/MSID) before transferring me. This time, the "advanced" support guy seemed a lot less competent; he told me that there was nothing he could do, he hadn't been trained on the i-Care system, and he didn't have access to any tools to view my account. I have to admire his honesty, and I feel bad his employers hung him out to dry like that, but I'm also getting really fed up with Virgin Mobile's incompetence and clueless support people.
Some people on the AndroidCentral forum are reporting that letting the account run out of money and then waiting a day before renewing fixes the problem: »forums.androidcentral.com/virgin···-3g.html
At this rate, it's looking like I'll have to wait until the end of the month and hope that works for me too. Nobody at Virgin Mobile seems to have the slightest clue how to fix this.
»Virgin Mobile Broadband |
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 dib22
join:2002-01-27
Kansas City, MO
kudos:2 | reply to Jim_in_VA
said by Jim_in_VA:why are you even staying with this? Change your service.
We stay because we get unlimited EVDO for $40 with NO ACTIVATION FEES  |
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