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 ·Windstream
| reply to computerdoc
Re: Windstream DSL Investigation: South Carolina »I'm about to lose it
The countless years we have had issues with Windstream is unbelievable. Words cannot describe the frustration and bitterness we hold for this company. The best information I can provide would be through my post on this site. However, we still have some of our personal notes at home. While they have finally started to get the ball rolling in our location, you still have the sense of waking up in the morning and praying your internet is working so you can get to work. It seems maybe I'm the first of 50,000 that have been "fixed" even though we still have minor issues here and there. I still hold sympathy for the ones struggling with these same issues that have been given no ETR, no help.. no hope. While the $10 a month credit was nice, it doesn't make of for the service, or lack there of. Most of us would still be paying ~$35 a month with the credit and only getting 1/10th of the advertised speeds. That is, if we actually had service that wasn't dropping every 15 minutes. During the past 3 years or longer 56k (dial-up) would've been more reliable, more consistant, and more of a value for getting what you pay for. |
| Well said! The $10 credit still has my 3MB plan over $40 a month for dial up like speeds. That is ridiculous! Worse yet is the constant lack of communication between the techs and engineers in the field and lastly the managers that are supposed to be "MANAGING" operations. They always come back with "There are no new updates or "We can't get in touch with those people."
Never have I dealt with a company that states they can't reach their own staff. Never have I dealt with a company with such poor project management. Why make an ETR if you have zero chance in reaching it successfully? I'm still waiting to hear why mine wasn't met this month...again.
Wouldn't that be an obvious answer? The leniency they give themselves and their engineers on projects is mind blowing. Any other respectable company expects their employees to keep to their deadlines, deliver what is promised within reason and strive for outstanding customer service in all areas of service...Windstream does zero of the above for an alarming amount of paying customers, including myself.
Thanks for posting your summary of time with Windstream and linking your post Bodybagger ! I'm still busy contacting whoever I can so this widespread issue can get the attention it deserves in our state as well. FIX YOUR INFRASTRUCTURE WINDSTREAM...you are driving your business and its reputation into the ground quite quickly. |
