| reply to ngeorge
Re: Is Earthlink really "the same" as Comcast, or like Hi Nat - Our teams appreciate you looking for answers as to how the EarthLink Powered by Comcast access product works. The EarthLink Powered by Comcast product is $29.95/mo for 3 months and $45.95/mo thereafter and is up to 6mbps download speed. As a previous customer, you are clearly aware of the partnership we have with Comcast. Comcast does handle the provisioning of the modem, customer location equipment, billing and connection troubleshooting, but you do receive an EarthLink IP address on your cable modem and EarthLink DNS which may offer different network paths.
Let me know if you have any further questions. And please don't hesitate to reach out to our teams directly.
Best Regards,
Matthew Ray
Social Media Manager
EarthLink |
|
 LMM
@155.193.243.x | Matthew - I have now been on hold with Earthlink Customer service for 25 minutes as they continue to call me repeatedly telling me my credit card is expired. The card they reference has never been mine, and they are using a 12-year old last name.
How do I contact someone to stop harassing me? My earthlink is through Comcast - I do not ever, have never, will never, pay you directly.
Thanks |
|
 NormanSPremium,MVM
join:2001-02-14
San Jose, CA
kudos:6
 ·SONIC.NET
·Pacific Bell - SBC
| Rather than hijack a thread, why not register with DSL Reports, so you can IM the Earthlink rep directly? Registered users will see a yellow IM tab between the "hey mods" link, and the posting date. Use the tab at the end of ELNKSocial  's post to contact him after you register. Registration is free, and you don't get spammed.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
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