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Links: ·Approved Suddenlink Tech Support Agents
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SDL L3Tech

join:2011-06-07
Tyler, TX
kudos:10

reply to Daxellos

Re: [Connectivity] Packet loss in tyler texas

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Hello Daxellos. I believe the problem is localized to your home with either the cable drop from the pole to your home, a splitter in your home, or the cable modem. The node is free of errors and is not congested.

I can see severe packet-loss when pinging from the CMTS to your modem but not to any other modem in your neighborhood. I ran PP to your modem and the neighbor before and after your house number.

This will require a service call. Please call in and schedule one at your earliest convenience. Feel free to reference this thread.

Daxellos

join:2013-04-03

Okay. Thanks for your help. I'm gonna try replacing the modem. It's been well over 5 years since I have.

Any docsis 2.0 or 3.0 should work?



moldypickle

join:2009-01-04
Haughton, LA

Won't matter until you get around 20 megs download speed or faster, then you'll have to stick with Doc 3 modems to get channel bonding. If you are purchasing a modem yourself, don't even bother looking for Doc 2 modems. Pricing and features wouldn't make a Doc2 a smart new purchase anymore.


HarryH3

join:2005-02-21
kudos:1
Reviews:
·Suddenlink

reply to Daxellos
Here's a great deal on a Motorola SB6121 (DOCSIS 3): »slickdeals.net/f/5947998-MOTOROL···wegg-com


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