| New Internet Questions Please I've searched because I'm sure this is not a new topic, but found nothing. So, here goes. Getting the 18mbs service, no tv or phone. Questions:
Can I buy my own modem on eBay and use it?
If so, which one should I buy?
If I use ATTs modem after the initial $100 fee...is there a monthly rental fee?
What modem would AT&T ship?
What's the upload speed for the 18 and 24 and is the overhead loss usually about 20% as with DSL?
Thank you. I know it's a ton of questions. |
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 jtudorXm 60's On 6 FreakPremium,MVM
join:2002-12-07
Morganton, NC | said by trainerman:Can I buy my own modem on eBay and use it?
If so, which one should I buy? I will let others respond to those, they may have better information than I do.
said by trainerman:If I use ATT's modem after the initial $100 fee...is there a monthly rental fee? Some people have reported being charged a monthly fee, I have not see one on my bill "yet".
Depends on your location and the exact type of service in your neighborhood.
said by trainerman:What's the upload speed for the 18 and 24 Upload for 18 is 1.5
Upload for 24 is 3
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Best of luck
"Do, or Do not, there is no try!" Yoda
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| Thank you for your help. I forgot one more.
Do I get to do a self install? |
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jtudorXm 60's On 6 FreakPremium,MVM
join:2002-12-07
Morganton, NC | said by trainerman:Thank you for your help. I forgot one more.
Do I get to do a self install?
Depends on what speed you order. 18 and 24 are professional install only, however you can order a lower speed, do a self install then the next day have them upgrade you to the higher speed which will happen almost instantly.
Why they insist on the pro install for the top speeds is a mystery to me, since they will upgrade you from a lower speed without a tech visit.
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Best of luck
"Do, or Do not, there is no try!" Yoda
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| Good info, since they want 100 bucks for an install with Internet only. |
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| I wonder if I'd lose my promo pricing though if I did it that way? |
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 DavidNow accepting new patientsPremium,VIP
join:2002-05-30
Granite City, IL
kudos:78
 ·Google Voice
·magicjack.com
 ·AT&T Southwest
 ·DIRECTV
·AT&T Midwest
| reply to jtudor
said by jtudor:Why they insist on the pro install for the top speeds is a mystery to me, since they will upgrade you from a lower speed without a tech visit.
I think i can partially answer that mystery..
• most that order the 18 and 24 speeds typically also get tv service. Which would require a tech to install and get running correctly.
FAIR WARNING!: This second one I heard from one field guy I speak to every now and then. I don't validate it as truth as it's only one source, again just rumor.
• Rumor mill heard one day: 18mbps speeds and 24mbps speeds required rather clear internal wiring. Rumor was they did a study on 18mbps self installs and 24mbps self installs right out of the gate and found only 40% take rate with a 60% cancel/downgrade rate. When they did the study on the 60% they found 90% had internal wiring issues on self install consumers that prevented them from getting full speed and stable sync.
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If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
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 ILpt4UPremium
join:2006-11-12
Lisle, IL
kudos:4
 ·AT&T U-Verse
| reply to trainerman
Re: New Internet Questions Please Whether or not you can buy a modem on eBay and use it depends on a couple of things: the "flavor" of U-Verse used to provide you service, and if the equipment for sale on eBay has current firmware which allows it to work
The flavors that allow the customer owned modems (on either internet only or internet + voip customers) are single pair VDSL2 FTTN U-Verse (requires either a 2Wire/Pace 3600 for internet and/or u-verse voip or a motorola 2310 for internet only) and single pair IPDSLAM ADSL2+ (requires either a Motorola NVG510 for internet and/or u-verse voip or a motorola 2210 for interent only)
If you use an owned/purchased modem, there is no rental fee (models that can be bought/owned supporting U-Verse internet @ 12 Mbps or faster are listed above)
If you use a rented modem, which is required on Pair Bonded FTTN VDSL2 U-Verse (2Wire/Pace i3812 iNID) and on xPON FTTP U-Verse (2Wire/Pace 3800/3801), and is usable on single pair FTTN VDSL2 U-Verse (again 2Wire/Pace 3800/3801), then the modem rental fee applies
Typically the 2Wire/Pace 3600 is shipped for self install single pair VDSL2 FTTN orders, and the Motorola NVG510 is shipped for single pair ADSL2+ IPDSLAM orders
24 mbps upload is 3 mbps, and only available to some customers on single pair VDSL2 FTTN (requires enough bandwidth to be on the 32/5 modem profile aka a short loop from the VRAD) or any customer on GPON FTTP
18 mbps upload is either 1.5 mbps (for any VDSL2 FTTN or xPON FTTP customers) or 1 mbps (for any ADSL2+ IPDSLAM customers)
Officially anything over 12 mbps requires a full technician install, and sometimes speeds of 12 mbps or under require full technician installs. xPON FTTP and Pair Bonded VDSL2 FTTN always requires a full tech install, and depending on loop length on single pair VDSL2 FTTN or ADSL2+ IPDSLAM a full tech install may be required regardless |
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| reply to trainerman
Thanks guys, great info. Appreciate your time.
As far as knowing what speed you qualify for...is it an order 18 or 24 and the install tech decides what to grant you or? |
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ILpt4UPremium
join:2006-11-12
Lisle, IL
kudos:4 Reviews:
·AT&T U-Verse
| said by trainerman:As far as knowing what speed you qualify for...is it an order 18 or 24 and the install tech decides what to grant you or?
To a point
There is an AT&T system (probably multiple actually) that already thinks it knows what speeds you qualify/don't qualify for. That is the starting point when ordering that lets you select available speeds.
Like any database, it is not perfect. There are instances where the system says you can get 18 mbps, but your line will only support 6 mbps or 12 mbps, and there are times the system says you can only get 6 mbps but the line supports 18 mbps. An onsite technician is able to test these things, and if he/she is persistent, and sometimes lucky, the system can even be updated to get the available speeds pushed to the customer
My experience, it is much easier process to downgrade a line's qualification than it is to upgrade it, but I have, with varying levels of success, been able to do both for customers |
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| Thank you. |
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| reply to David
said by David:said by jtudor:Why they insist on the pro install for the top speeds is a mystery to me, since they will upgrade you from a lower speed without a tech visit.
I think i can partially answer that mystery.. • most that order the 18 and 24 speeds typically also get tv service. Which would require a tech to install and get running correctly. FAIR WARNING!: This second one I heard from one field guy I speak to every now and then. I don't validate it as truth as it's only one source, again just rumor. • Rumor mill heard one day: 18mbps speeds and 24mbps speeds required rather clear internal wiring. Rumor was they did a study on 18mbps self installs and 24mbps self installs right out of the gate and found only 40% take rate with a 60% cancel/downgrade rate. When they did the study on the 60% they found 90% had internal wiring issues on self install consumers that prevented them from getting full speed and stable sync. Makes sense about why the higher tiers require pro install. The cat3 plant outside is barely stable as it is much of the time (unless your one of the lucky people that live right next to the VRAD), adding subpar indoor wiring into the mix would be just enough to prevent there ever being a stable connection at a high enough speed. |
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| reply to trainerman
I can only speak for the midwest area, the following is for vdsl only:
1) modem would be 2wire 3600 good to about 2200 ft from vrad support 18 and 24 speed on 32 profile, if distance is greater than 2200 can only get 18 on 25 profile, in addition would likely need a different modem (3801) only on tech truck not shipped on a CSI ( customer self install). The modem is shipped to you and a tech will do outside work, no one needs to be home.
2) for all profiles a tech is dispatched to deal with jumpers at SAI, connection at terminal, drop to house, NID work. On a CSI the tech only gets signal to the NID, you are responsible from the NID to RG location including inside wiring and jack(s) as well as back feed to phone jacks if order VOIP. If you are unsuccessful you can request assistance, another tech is dispatched to deal with inside issues and you will be charged $99 (failed CSI), tier support is supposed to tell you of charges before a truck is dispatched.
3) on higher profiles (18,24) att is requiring a full tech install which includes all out side and inside wiring (tech should run new cat5 and install new jack) includes handholding while you register, this means someone 18 or older must be home at time of install. If you loop lenght is over 2200 tech would install the 3801 RG otherwise still would get the 3600.
4) because of the high number of failed CSI regardless of profile, with a lot more on those ordering VOIP and not understanding their responsibility, talk was that att was going to discontinue CSI and only offer full tech installs due to high number of second dispatches, more cost effective to send one guy and do it all at one time.
Hope this helps with some of your questions. |
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