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HeidiZim
join:2013-04-04
85128

HeidiZim

Member

internet issues, EVERYDAY

every single day at about 1p.m our internet loses signal
and again at night time..

we have to restart or unplug and replug our router

PLEASE HELP!!! thanks in advance

state
stress magnet
Mod
join:2002-02-08
Purgatory

state

Mod

Who is your ISP?
HeidiZim
join:2013-04-04
85128

HeidiZim

Member

COX

state
stress magnet
Mod
join:2002-02-08
Purgatory

state

Mod

I'm going to move this post over to the Cox forum to get you some additional help. Hang on.
HeidiZim
join:2013-04-04
85128

HeidiZim

Member

thank you. im not very skilled at this
Rob_
Premium Member
join:2008-07-16
Mary Esther, FL

Rob_

Premium Member

Send either CoxJimR See Profile or KipAtCox See Profile an instant message, make sure they get your modem's mac address. It's sometimes called a modem's HFC address. Found at the back of the modem or bottom, depending on the model.

Only send private information to people listed in the authorized lists above.

-Rob
HeidiZim
join:2013-04-04
85128

HeidiZim

Member

rob where do i find these ppl to instant msge
HeidiZim

HeidiZim to Rob_

Member

to Rob_
GOT IT. THANKS FOR THE HELP!