| reply to Florida54
Re: Virgin mobile down for weeks, no 3g This problem has been going on for me for at least two billing cycles. I specifically remember being out with friends in February and not being able to use google maps. It is now April and still no fix. |
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| So Friday has come and gone...still no 3G data. I called support again, and their first-level person made me repeat all the stuff I'd already done (check settings, fiddle with MDN/MSID) before transferring me. This time, the "advanced" support guy seemed a lot less competent; he told me that there was nothing he could do, he hadn't been trained on the i-Care system, and he didn't have access to any tools to view my account. I have to admire his honesty, and I feel bad his employers hung him out to dry like that, but I'm also getting really fed up with Virgin Mobile's incompetence and clueless support people.
Some people on the AndroidCentral forum are reporting that letting the account run out of money and then waiting a day before renewing fixes the problem: »forums.androidcentral.com/virgin···-3g.html
At this rate, it's looking like I'll have to wait until the end of the month and hope that works for me too. Nobody at Virgin Mobile seems to have the slightest clue how to fix this. |
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 Jim_in_VA
join:2004-07-11
Cobbs Creek, VA
kudos:4 | why are you even staying with this? Change your service.
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... need help? »evdo-tips.com/ |
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 Jack_in_VAPremium
join:2007-11-26
Mathews, VA
kudos:1 | reply to Florida54
said by Florida54 :So Friday has come and gone...still no 3G data. I called support again, and their first-level person made me repeat all the stuff I'd already done (check settings, fiddle with MDN/MSID) before transferring me. This time, the "advanced" support guy seemed a lot less competent; he told me that there was nothing he could do, he hadn't been trained on the i-Care system, and he didn't have access to any tools to view my account. I have to admire his honesty, and I feel bad his employers hung him out to dry like that, but I'm also getting really fed up with Virgin Mobile's incompetence and clueless support people.
Some people on the AndroidCentral forum are reporting that letting the account run out of money and then waiting a day before renewing fixes the problem: »forums.androidcentral.com/virgin···-3g.html
At this rate, it's looking like I'll have to wait until the end of the month and hope that works for me too. Nobody at Virgin Mobile seems to have the slightest clue how to fix this.
»Virgin Mobile Broadband |
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 dib22
join:2002-01-27
Kansas City, MO
kudos:2 | reply to Jim_in_VA
said by Jim_in_VA:why are you even staying with this? Change your service.
We stay because we get unlimited EVDO for $40 with NO ACTIVATION FEES  |
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