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Links: ·Charter Line monitors ·Help us help you ·Are you Infected? ·Ph Svc Areas ·Atlantic BB FORUM
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bobjohnson
Premium
join:2007-02-03
Orlando, FL
Reviews:
·T-Mobile US
·Sprint Mobile Br..

[HSI] What is going on here?

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Obviously my modem has been in a reboot loop for a couple days according to the logs but I came home today and see a MTA log message at the bottom. Anyone have any idea what that is about?


bobjohnson
Premium
join:2007-02-03
Orlando, FL
Reviews:
·T-Mobile US
·Sprint Mobile Br..

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Guess these guys know what's going on. Apparently there is a reason for all the connection issues.


cork1958
Cork
Premium
join:2000-02-26

reply to bobjohnson
Not sure what's going on, but Charter definitely seems to messing with some modems, for some reason.

Haven't had the issue you appear to be having, but most of the time I can't even access my personally owned Zoom modems web page!
--
The Firefox alternative.
»www.mozilla.org/projects/seamonkey/


horseathalt7

join:2012-06-11
Reviews:
·DIRECTV

Just for kicks reinstalled my old Moto SB5101u and can see all information as usual no issues.

Reinstall the Charter provided cisco dpc3008 and I can only see the DOSIS WAN page nothing else. Certainly not the logs.

However if you disconnect the cable from the modem and reboot the 3008 you CAN see the "channel" selection button and you can access the information page which allows changes..Weird. They don't want you to see the log but they will allow you to access a page where you can make critical changes in how the modem operates.



DrDrew
So that others may surf.

join:2009-01-28
SoCal
kudos:8

said by horseathalt7:

Reinstall the Charter provided cisco dpc3008 and I can only see the DOSIS WAN page nothing else. Certainly not the logs.

However if you disconnect the cable from the modem and reboot the 3008 you CAN see the "channel" selection button and you can access the information page which allows changes..Weird. They don't want you to see the log but they will allow you to access a page where you can make critical changes in how the modem operates.

That's default operation for the Cisco DPC3008. It happens that way on every provider, unless the provider went out of their way and configured it differently. Cisco and Scientific Atlanta before them has been doing that for years. This isn't a Charter plot, I've seen the same behavior on Comcast, Adelphia, and TWC for the last 12+ years with Cisco and SA modems. Used to have a PDF file that described it exactly from SA.
--
Two is one, one is none. If it's important, back it up... Somethimes 99.999% availability isn't even good enough.


GvilleDSL

join:2009-11-12
Greenville, SC
Reviews:
·Charter

reply to bobjohnson
My modem rebooted about 2 nights ago. I used to have amber download lights that signal channel bonding but now only my transmit light is amber and the rest are green. However i checked the modem page and i still have bonded channels and speeds are normal 30/4. Im guessing they rolled out some new firmware or something. I have a Cisco DPC3010 btw.



bobjohnson
Premium
join:2007-02-03
Orlando, FL
Reviews:
·T-Mobile US
·Sprint Mobile Br..

said by GvilleDSL:

My modem rebooted about 2 nights ago. I used to have amber download lights that signal channel bonding but now only my transmit light is amber and the rest are green. However i checked the modem page and i still have bonded channels and speeds are normal 30/4. Im guessing they rolled out some new firmware or something. I have a Cisco DPC3010 btw.

There is nothing different. I already had 4 downstream channels and everything is still the same. I figure with the linemen being in my complex it was just losing connection.
--


horseathalt7

join:2012-06-11
Reviews:
·DIRECTV

2 edits

reply to DrDrew

said by DrDrew:

That's default operation for the Cisco DPC3008. It happens that way on every provider, unless the provider went out of their way and configured it differently. Cisco and Scientific Atlanta before them has been doing that for years. This isn't a Charter plot, I've seen the same behavior on Comcast, Adelphia, and TWC for the last 12+ years with Cisco and SA modems. Used to have a PDF file that described it exactly from SA.

This actually appears to be the factory default on the cisco 3008
»/r0/download/2···humb.jpg

.
Please stop being so snide with your comments.

In any case since Charter owns the modem they can pretty much do what they want in the settings. I don't like that fact, but I understand it.


InTheKnow

@charter.com

reply to bobjohnson
bobjohnson are you really in Orlando FL? The reason I was asking is Charter doesn't have any cable plant in Florida.



bobjohnson
Premium
join:2007-02-03
Orlando, FL
Reviews:
·T-Mobile US
·Sprint Mobile Br..

said by InTheKnow :

bobjohnson are you really in Orlando FL? The reason I was asking is Charter doesn't have any cable plant in Florida.

Lol, no. I'm in Carolina for business. And you are right in saying charter has no footprint in Florida.
»[HSI] Speed tiers?

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