 quetwoThat VoIP GuyPremium
join:2004-09-04
East Lansing, MI | reply to MxxCon
Re: The laws... The law, as according to the USC 47, Chapter 9 Subchapter I, if you wish to opt-out you can, even in a 1-party state. In that case, recording needs top stop at that point. You then always have the choice to hang-up if you need to record the conversation.
The tricky thing is you don't know where the call center is. It may be in a two-party state, in which case you NEED to have consent in order to record. A message when you call into the call center can make explicit the requirement to consent to recording to continue, but either party can opt-out at any time, and at that point the recording needs to stop. Many times to opt-out you need to hang up and communicate using a different method. |
