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kidari

@cox.net

[NV] CableCard w/ CETON tuner paired, but no paired

Okay, I'm having trouble paring my cablecard. Cox says on their end it is paired but under ceton diagnostic it says "unable to provide cable company cablecard pairing information at this time".

Anyone have any suggestions? I already called cox and they went ahead and repaired multiple times and still nothing.

When I try to watch a channel it says in WMC "Viewing or Listening Conflict" No tuner available to satisfy the current request.

ajwees41
Premium
join:2002-05-10
Omaha, NE

are you sure the cards are good?


signcarver

join:2005-03-20
Phoenix, AZ

reply to kidari
The ceton is a one way device so they can't read anything on their end saying the device is paired.

Some people have to go through a dozen cards before they find the right one but usually it isn't that bad. The last three ceton cards/units I installed (as well as the my own personal unit from over a year ago and a few others but not all of my installs) required me to do a power cycle once I could see the card received it's hits. Until then I was in waiting for CP Auth limbo. Now as long as I'm in a cisco/sa area if it takes any time at all once the hits come in, I power everything down... and am in business when it comes back up; with moto cards, because of the mysteriously changing data id, I'm almost scared to.

I had not seen the message you posted from the diagnostics but there may be a chance that it is trying to do a firmware update during that time. Also make sure you have an multistream (m-card) and not a single stream card. Also make sure the card is inserted firmly and in the correct orientation, I believe its top is away from the coax on the pcie model, look at the manual though I believe the ceton's is online as I only recall a single sheet telling to goto a website and I must admit I don't look at it anymore). I've also seen problems crop up with the coax adapter on the pcie versions.

WMC has its own tuner/setup problems. Make sure you have run the windows experience index rating then run the Digital Cable Advisor. Usually I make sure both have been completed prior to install. Also make sure you are not running any Anti-Virus/Firewall apps other than the built in windows firewall and Microsoft Security Essentials. It has also been said that certain cisco vpn software also conflicts. I don't think this affects the ceton as much as a prime but it also a good idea to make sure your network is set to home or work and not public.

I usually look at the devices webpage, logs and cablecard diagnostics screens while pairing as I can see if anything is happening when they send the hits. Keep in mind that you must have a good OOB signal. If you have a tuning adapter, I usually would suggest waiting until the card is paired before messing with that but there are a couple of instances from long ago (not with cox) that I'm aware of that if a TA was on the account, it would not work at all without it as for some reason only the TA would get the maps, but usually without a TA, it will still get the maps and work for the non SDV channels. For instance my CC shows about 350 channels in its map but the TA shows 536.


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