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CXM_Splicera more sensible viewPremium
join:2011-08-11
NYC
kudos:1 Reviews:
 ·Verizon FiOS
| reply to MxxCon
Re: The laws... said by MxxCon:I don't think that's accurate.
It is accurate.
In a one party state, only one person needs to give permission to record the conversation. Since I am calling the Service Center and I give myself permission to record the conversation, I do not have to inform the rep that it is being recorded.
In a two (or all) party state, all people participating in the conversation must give consent for the recording to be legal. Once everyone has consented, it makes no difference who records it, the permission to record is already there.
If a person in a one party state records a conversation with someone in a two party state without notifying them, the recording is legal and admissible as evidence in a court in the one party state. It would be up to the judge in a two party state if he/she will allow or deny it as evidence.
Either way, since the Service Center is informing all parties that the call is being recorded, you may record it without further mention or permission in either type of state. | |
 davoice
join:2000-08-12
Saxapahaw, NC | CXM_Splicer gets a gold star. Because TWC has a "calls may be recorded for quality and training purposes" announcement in their automated attendant, you do NOT need to ask the rep for their permission to record the call. This is called implied consent. TWC is telling you that it may record the call, thus if you wish, you may also record the call. Because TWC is doing it ahead of the actual connection to an agent, the announcement is considered binding wherever the agent is located as the HQ location approved consent.
}Davoice | |
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