Forget their monopoly on tickets, forget just about anything else about them, they are the worst. Why? I'll tell you...
I booked tickets MANY years ago via them, as they were the ONLY place to buy tickets for a comedy show I wanted to see. The show was canceled a few days later. Tickets were NEVER issued. They refunded the ticket price, but refused to refund their "handling" charge...
Have NEVER dealt with them since...
once places started forgoing TM as their primary seller, ticket prices went down, and refunds were much easier if the show was canceled. TM is a pile of shit, and im glad I no longer have to deal with them.