snark
join:2013-04-05
canada
2 edits | [Cable] Is TekSavvy still being obstructed? Hi guys, I apologize in advance if someone posted this before, I know this is a bit of an old topic but I think it requires discussion because it might still be relevant.
I'm talking about third parties (in my case Rogers) possibly obstructing Teksavvy's ability to serve its customers. We all have probably read posts about how Rogers has a history of... how shall I put this diplomatically... doing as little as possible as late as possible to help Teksavvy receive what they're paying for and be able to deliver good quality of service to its customers.
I've had a 28/1 connection in Toronto for almost 2 years now, and a consistent quality of service remains a distant dream. I haven't called Teksavvy support about it in probably a year and a half because if I just wait it out, the issue always resolves itself eventually. Resetting modems, routers, checking settings, cables, etc, almost never helps.
My house has multiple pcs, a mac, smartphones, xbox, etc, some wireless some on cat6 and when problems show up it's always across all devices. I'm savvy enough to go through basic troubleshooting by myself and although I'm far from being a networking expert, I'm fairly confident that the problems are not on my end.
Being part of what is probably the silent majority of Teksavvy's customers, I lurk in various places, especially these forums, to see what's up every now and then. And often I'm not surprised that after a bout of bad service I see threads confirming that Rogers has been disrespecting their obligations and causing problems for people in my area, or areas near me.
This leads me to conclude (quite reasonably) that the problems I'm experiencing are most likely caused by Rogers, through either incompetence (i.e. they don't care because I don't pay them) or through malice (i.e. upset Teksavvy customers might switch).
What I would really like is a very frank discussion on what your feelings are towards this issue, and hopefully for someone from TekSavvy (Marc?) to let us know when their third parties are acting in bad faith, so we can complain to both the CRTC and our MPs, because what they're doing is not only wrong, but illegal.
Sorry to start my posting here with a negative topic, but this is what motivated me to get off my ass and say something. I think it's about time regular Canadians started having a conversation about this internet issue, because our society is changing and our communication infrastructure is quickly becoming just as critical today as running water, electricity, or roads.
There's only 2 reasons we don't all have cheap multimode plastic fibre optic delivering full duplex gigabit to our walls: vested interests and political will. And people that vote can change one of those 2. I think it's time to start talking about it. |
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 andybPremium
join:2003-05-29
SW Ontario
kudos:1
 ·TekSavvy DSL
| There is no conspiracy.While it may seem that way TPIA has a 48 hour reply window to respond to complaints from TPIA. Anything and everything has happened in that window of time.
You didnt say what your problems are but if you did some may know the answer.Regardless of what you say most problems are actually with the consumer.I'm a consumer also but do know how things work so dont get upset if someone tells you its your router or modem etc etc |
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snark
join:2013-04-05
canada | said by andyb:There is no conspiracy.
I'm going to flat out call bullshit on that. A cursory glance at what they've been asking the CRTC over the past few years is a clear indictment of exactly what they want to do, and it's not free competition.
I'm willing to admit it's *possible* something could be causing issues on my side. But it's not likely.
EDIT: And in case you're curious, here's a partial list of issues over the last 2 years
- very low QOS, ping jitter in the hundreds of miliseconds
- 0.005 Mbit downstream, 0.002 Mbit upstream
- complete and utter disconnect (no DHCP lease)
- very high ping (over 1 second)
- "bursty" connection (normal-0.01 mbit and back again)
- seemingly normal connection, very bad qos on Skype
- ping stutters in game every minute or so, everything stops for a few seconds. |
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TypeS
join:2012-12-17
London, ON Reviews:
 ·TekSavvy Cable
| reply to andyb
That's not exactly true. Some of the issues aren't with resolution but with sources of issues that come up. One of most common ones is loss of DHCP leases going out to modems. Just peak of threads from the past week to see that it has happened on a scale larger than a individual customers. Yet you don't read about it happening to Rogers own customers.
The entire wholesale access structure created by the CRTC is less than ideal as it is right now and should continue to be changed until it is. |
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andybPremium
join:2003-05-29
SW Ontario
kudos:1 Reviews:
·TekSavvy DSL
| reply to snark
said by snark:said by andyb:There is no conspiracy.
I'm going to flat out call bullshit on that. A cursory glance at what they've been asking the CRTC over the past few years is a clear indictment of exactly what they want to do, and it's not free competition. I'm willing to admit it's *possible* something could be causing issues on my side. But it's not likely. EDIT: And in case you're curious, here's a partial list of issues over the last 2 years - very low QOS, ping jitter in the hundreds of miliseconds - 0.005 Mbit downstream, 0.002 Mbit upstream - complete and utter disconnect (no DHCP lease) - very high ping (over 1 second) - "bursty" connection (normal-0.01 mbit and back again) - seemingly normal connection, very bad qos on Skype - ping stutters in game every minute or so, everything stops for a few seconds. Does bell,rogers,cogeco etc want the indies gone? yes they do but fucking with peoples shit carries heavy penalties if it can be proved.
As for |
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andybPremium
join:2003-05-29
SW Ontario
kudos:1 Reviews:
·TekSavvy DSL
| reply to TypeS
As for DHCP issues rogers does get them and alot of them.People dont always run out and cry about it here or anywhere else because it happens.People learn about from here and think everyone knows but the reality is there are only a couple hundred at most customers from any ISP on this site including TPIA and GAS where as there are millions on the big guys networks so an issue that screws a thousand people is nothing |
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TypeS
join:2012-12-17
London, ON Reviews:
·TekSavvy Cable
| said by andyb:As for DHCP issues rogers does get them and alot of them.People dont always run out and cry about it here or anywhere else because it happens.People learn about from here and think everyone knows but the reality is there are only a couple hundred at most customers from any ISP on this site including TPIA and GAS where as there are millions on the big guys networks so an issue that screws a thousand people is nothing
There's a Rogers forum as well, so you can't really say it's just because only IISP customers complain.
I also had Rogers internet for 2 years before switching to TekSavvy and never had a long lasting outage. I've had TekSavvy cable for less than a year and have had 6 outages that lasted 1-3 days. So your theory that Rogers customers all stay silent falls flat on its face.
I don't think there's a conspiracy to intentionally dick around third-party customers but there certainly is a serious lack of effort on the part of all the incumbents to deliver the service. And that needs to be fixed by the CRTC. |
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snark
join:2013-04-05
canada | reply to andyb
said by andyb:As for DHCP issues rogers does get them and alot of them.People dont always run out and cry about it here or anywhere else because it happens.People learn about from here and think everyone knows but the reality is there are only a couple hundred at most customers from any ISP on this site including TPIA and GAS where as there are millions on the big guys networks so an issue that screws a thousand people is nothing
Look dude, I really appreciate you posting in my thread and getting a discussion going. I really do. But you can't prove your claims any more than I can prove mine, and Teksavvy themselves have complained about their third parties both on their blog as well as with CRTC.
I have travelled this country of ours quite a bit, and I have experience with all kinds of internet. Rogers cable in Toronto had no issues. Videotron in Quebec, no issues. Cogeco in Kingston, no issues. Communist MTS in Winnipeg, no issues. ONLY NOW THERE ARE ISSUES.
And every interaction I've had with Teksavvy has convinced me that they are dedicated professionals who know what they're doing and take pride in their work. I don't think it's them. From what I infer about their CEO, I'm sure he would offer us gigabit fiber at cost + 10% in a heartbeat if he could.
Meanwhile Rogers has been lowering their "bandwidth" cap every year since Netflix and Hulu became a thing. A clear conflict of interest isn't tinfoil-hat conspiracy territory, it's common sense. All incumbents have another business to protect, and all of them have something critical: a pipe that can carry data into your home. |
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andybPremium
join:2003-05-29
SW Ontario
kudos:1 Reviews:
·TekSavvy DSL
| reply to TypeS
said by TypeS:There's a Rogers forum as well, so you can't really say it's just because only IISP customers complain.
I also had Rogers internet for 2 years before switching to TekSavvy and never had a long lasting outage. I've had TekSavvy cable for less than a year and have had 6 outages that lasted 1-3 days. So your theory that Rogers customers all stay silent falls flat on its face.
I don't think there's a conspiracy to intentionally dick around third-party customers but there certainly is a serious lack of effort on the part of all the incumbents to deliver the service. And that needs to be fixed by the CRTC.
I didnt say it was only IISP customers. I said as well as IISP customers.I've been a GAS customer for years and see complaints daily about this and that and havent had anything wrong myself but alot thatgets complained about is customer fault.Dont get me wrong bell,rogers etc fuck up all the time but "I dont think its on purpose". There are many here who cant even set up a router right and blame the isp because the have no internet. The jokes on the internet about customers and turning on the power for a device etc etc are not phoney. |
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andybPremium
join:2003-05-29
SW Ontario
kudos:1 | reply to snark
Good luck in your search for truth snark. |
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