bpervier Premium Member join:2002-02-10 Burbank, CA |
bpervier
Premium Member
2013-Apr-5 11:48 pm
[Fusion] fusion upgrade» www.speedtest.net/result ··· 5358.png this is my speedtest. Also we are existing customers and never got any info on the phone service. Is there voice mail included? The speeds are really not that fast. |
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NormanSI gave her time to steal my mind away MVM join:2001-02-14 San Jose, CA TP-Link TD-8616 Asus RT-AC66U B1 Netgear FR114P
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I have Fusion from Sonic.net. On a 9,156 foot loop:
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dslx_nick ISP Employee join:2011-12-24 Chatsworth, CA |
Yes, voicemail is included. Your loop length is over 5000', and your modem is currently pulling about 11.6Mbps down. You typically see about 80% of that, or 9.3Mbps, on speed tests due to routing overhead (see » DSL FAQ » What is the 80% bandwidth / speed ). You're seeing about 9.7Mbps on your speed test, which is actually above average. If you'd like, I can have one of my techs try tweaking your line settings to try to improve the downstream; note that this may knock you offline momentarily while the changes are taking effect. |
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bpervier Premium Member join:2002-02-10 Burbank, CA |
bpervier
Premium Member
2013-Apr-7 5:16 pm
They can try and tweak the line. How do you get the voicemail setup? |
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dslx_nick ISP Employee join:2011-12-24 Chatsworth, CA |
Alright, don't be concerned if the internet goes down briefly today while they do that.
For the voicemail, dial *99 on your phone, that should get you into it. |
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bpervier Premium Member join:2002-02-10 Burbank, CA |
bpervier
Premium Member
2013-Apr-9 12:15 am
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dslx_nick ISP Employee join:2011-12-24 Chatsworth, CA |
You're actually pulling down 13Mbps right now, but it looks like it's pushing the line too hard (too much data is getting garbled or lost, so the net effect is a lower effective speed... kind of like a car spinning its wheels without traction). I'll have a technician try tweaking it down a bit. |
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bpervier Premium Member join:2002-02-10 Burbank, CA |
bpervier
Premium Member
2013-Apr-11 10:55 pm
Thanks for all the help. |
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bpervier |
bpervier
Premium Member
2013-Apr-12 12:37 am
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dslx_nick ISP Employee join:2011-12-24 Chatsworth, CA |
Since it seems your initial settings seem to have been providing the greatest net download speed, even with lower gross bitrate (you've been pulling about 12Mbps gross down the past week or so), I've tried moving it back to how it was previously. Please let me know how it does now. |
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bpervier Premium Member join:2002-02-10 Burbank, CA |
bpervier
Premium Member
2013-Apr-13 5:14 pm
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dslx_nick ISP Employee join:2011-12-24 Chatsworth, CA |
Looks like the original settings are best; while the other settings were giving you higher gross downstream rate, too much data was being lost and thus giving you lower net speed. I'll keep it like this for you. |
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bpervier Premium Member join:2002-02-10 Burbank, CA |
bpervier
Premium Member
2013-Apr-13 8:07 pm
Thanks for all the help. |
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