| Cancelling Rogers TV Back when Teksavvy started offering cable internet, there was a lot of problems with Rogers disconnecting TPIA when someone would cancel their last service with Rogers. Is this still the case? I plan to finally ditch Rogers TV and go online-only, but I am a little worried that they will just cut me off like in the old days.
Anyone have that peoblem lately? TSI staffers, has this been rectified or are people still calling to get Rogers to re-connect their TSI internet after they finally ditched Rogers for good?
Thanks. |
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| I cancelled Cable/Internet but kept Rogers phone and had no issues. |
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| reply to metalhawk
I have recently cancelled their internet & home phone and thinking of dropping the TV shortly. I am definitely interested in this also. |
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| reply to metalhawk
It still happens from time to time, in both Rogers and Cogeco.
If the box is mounted on your house, just leave a note there reminding the tech you have TPIA internet do don't physically disconnect, just filter. |
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| said by GreenEnvy22:It still happens from time to time, in both Rogers and Cogeco.
If the box is mounted on your house, just leave a note there reminding the tech you have TPIA internet do don't physically disconnect, just filter.
I live in an apartment building, so that's not a possibility. |
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 Teddy Boomk kudos Received
join:2007-01-29
Toronto, ON
kudos:4 | reply to metalhawk
said by metalhawk:Anyone have that peoblem lately? TSI staffers, has this been rectified or are people still calling to get Rogers to re-connect their TSI internet after they finally ditched Rogers for good? The most frustrating aspect.. Rogers will often leave your analog cable connected for 6 months after you cancel, so there isn't even any way to predict when it will happen.
It is definitely still happening a bit. At the same time, I think the rate of problems is much more moderate now, so I don't think you need to be overly concerned.
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electronicsguru.ca |
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 bbbc
join:2001-10-02
NorthAmerica
kudos:2 | reply to metalhawk
It's rich how the duopolies will charge excessive fees when they feel the wholesale end-users screw up, but it doesn't apply to their screw ups. An example is when Bell says that their lines are crystal clear and it's the consumer's internal wiring beyond the demarc and then the whole everything is peachy fee comes into effect. No call no shows are BS that we've all had to deal with on indie ISPs with the incumbents and yet they don't get penalized.
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Consumerist.com | Consumers Union |
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| reply to metalhawk
Just cancelled Rogers TV this past February while on TSI Cable and my analog cable TV was filtered the day after my last day of service. I believe my cable connection was marked TPIA as the original tech who set up my TSI only realized after he came into the house that I was subscribed to Rogers TV. No service interruption in my case but I activated a Bell DSL line using one of Dell's Bell starter kits ahead of time (got it during one of their sales -- 3 months for $7.99) as a backup as it can take 2-3 days to get your TSI Cable back up and running if you get cut off.
When I posted here at the time similarly to you, some people mentioned they never physically disconnect anything, it's just a matter of which filter they apply; a filter for only analog TV or a filter for all frequencies (which is effectively a complete disconnect from their network). I even called Rogers before my service expired to ask them if they could put a note on my cancellation that I had TPIA but they said it wasn't possible and that if I ran into any issues to contact my ISP about it.
Long story short, no guarantees so prepare yourself. Either be ready to tether if you have a data plan or if you get along with your neighbours ask them ahead of time if you can hop on their Wi-fi if you end up getting cut off.
Good luck! Don't miss cable TV one bit! |
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 MJB
join:2012-01-29 | bankrupt rogers and bell bring in google fiber... or subscribe to teksavvy! |
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1 edit | reply to metalhawk
Here is my experience with a similar transition. Sorry for the long post, but I wanted to give you all the details in case it helps you prepare.
I had Rogers Cable TV & Internet and decided to switch to Teksavvy. Rogers internet was disconnected on "day 1" as planned, but Teksavvy was unable to activate my internet for a few days due to an error on Rogers' part. Basically they wouldn't release my modem's MAC, but I was online by "day 5".
A few months later I decided to cancel my rogers TV (replaced with OTA antenna), which is where I ran into issues. I was warned that when rogers disconnects your TV service they'll likely disconnect you from your 3rd party ISP. I tried to prevent this by telling Rogers that I had a 3rd party ISP which shouldn't be disconnected. The rep said they'll let the technician know, but can't promise anything. Teksavvy said that's all I could do and just hope the technician doesn't fully disconnect me.
So on the day my cable TV was supposed to be disconnected, I found that my internet was still running and everything seemed fine.
What I didn't notice however, was that my analog cable tv was still running/active even after my cancellation date (with no more billing/charges). From what I understand, they disconnect your tv service the next time a technician is in your building/area to save time & resources.
So about four months later, my internet was disconnected on a seemingly random day with all modem lights off except one blinking. I plugged the coax into the tv and found that my analog cable had finally been disconnected. I knew the analog cable was active at least a week earlier when I plugged the wrong coax (from wall instead of antenna) into a new tv tuner and found all the analog channels were still active.
Teksavvy was unable to diagnose any issues from their end, but judging from the details I gave them they said a rogers tech had probably come to disconnect my TV and consequently, also my cable internet.
I tried calling Rogers to see if they could send back the technician to fix this (right after it happened) but since I was no longer a customer they couldn't help. Looking at my old customer file, they confirmed that the technician was told that I have 3rd party internet. But again, since I wasn't a customer anymore they said its not something they can fix for me. So Teksavvy had to book another rogers appointment (standard few days wait) to have them reconnect the cable.
To my surprise, the next morning I found that my internet was back online without the rogers tech coming to fix the issue! I called teksavvy who confirmed that everything looked solid from their end, so we could cancel the appointment (which hadn't even reached the stage where Rogers calls to confirm a day/time).
I'm not sure how it got resolved, maybe the rogers tech came back and fixed it (I argued with Rogers for a while about this), but Teksavvy confirmed they definitely did not have any indication that their request had resolved this (especially over night).
Maybe its different now, but this was my experience (mid 2011) living in an old apartment building. |
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| Thanks you and the others who shared their experience. So it looks like it's a crapshoot whether or not I will get disconnected, and how long it might take for it to happen. I have no idea if my line was tagged properly (as I said earlier, I live in an apartment building with no access to the "cable room"), but if it takes more than 4 or 5 months, I will no longer be living here, so could avoid those issues.  |
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| reply to metalhawk
If you are going to a situation where you no longer have any active services with rogers that come over your cable line, if it does not have a TPIA tag, at some point it will get disconnected.
Some areas have guys who go around and this is all they do. They go from box to box and audit them for any connections that do not have active Rogers service and disconnect them.
It may not happen the day of, but at some point it will happen if there is no orange TPIA tag on your line in the junction box. |
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| Yeah, I just might try to get a peak somehow in the room, try to make sense of what's in there and figure out if my line is tagged properly. Again though, if it takes more than 4 or 5 months to audit it, then I might avoid the problems since I shouldn't be living here anymore... |
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| reply to metalhawk
said by metalhawk:Yeah, I just might try to get a peak somehow in the room, try to make sense of what's in there and figure out if my line is tagged properly. Again though, if it takes more than 4 or 5 months to audit it, then I might avoid the problems since I shouldn't be living here anymore...
Hi There,
We always suggest to call Rogers to reiterate you are using a third party Internet. If there are any issues and they do disconnect you, please let us know and we will rectify the situation asap.
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TSI Elizabeth (Social Media & E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( » TekSavvy FAQ »Official support in the forum )
"Not all those who wander are lost."
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| Thanks. Yes, I will make certain to tell Rogers I have TPIA when I call to cancel later today. Although whether or not they do anything about it is really up in the air. |
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yyzlhr
join:2012-09-03
Scarborough, ON
kudos:1 Reviews:
 ·Rogers Hi-Speed
| said by metalhawk:Thanks. Yes, I will make certain to tell Rogers I have TPIA when I call to cancel later today. Although whether or not they do anything about it is really up in the air.
They will not, there is nothing a Rogers rep can do except document the account which may or may not be seen by the dispatch team. Once a Rogers customer cancels all their residential services, the billing system will automatically generate a request to the dispatch team within 30 days to disconnect the drop. It's up to dispatch or the technician that comes to your home to double check the address in the system to see whether you have TPIA service. |
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| said by yyzlhr:said by metalhawk:Thanks. Yes, I will make certain to tell Rogers I have TPIA when I call to cancel later today. Although whether or not they do anything about it is really up in the air.
They will not, there is nothing a Rogers rep can do except document the account which may or may not be seen by the dispatch team. Once a Rogers customer cancels all their residential services, the billing system will automatically generate a request to the dispatch team within 30 days to disconnect the drop. It's up to dispatch or the technician that comes to your home to double check the address in the system to see whether you have TPIA service. So they DO have a way to see if a customer has TPIA?
I did ask the lady on the phone if she could mention/add to my disconnection request that I have TPIA, and she started saying something with a tone of reassurance (hard to describe but you know what I mean), but stopped herself and just said "Ok, no problem". I guess I'll see what happens. |
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yyzlhr
join:2012-09-03
Scarborough, ON
kudos:1 Reviews:
·Rogers Hi-Speed
| said by metalhawk:said by yyzlhr:said by metalhawk:Thanks. Yes, I will make certain to tell Rogers I have TPIA when I call to cancel later today. Although whether or not they do anything about it is really up in the air.
They will not, there is nothing a Rogers rep can do except document the account which may or may not be seen by the dispatch team. Once a Rogers customer cancels all their residential services, the billing system will automatically generate a request to the dispatch team within 30 days to disconnect the drop. It's up to dispatch or the technician that comes to your home to double check the address in the system to see whether you have TPIA service. So they DO have a way to see if a customer has TPIA? I did ask the lady on the phone if she could mention/add to my disconnection request that I have TPIA, and she started saying something with a tone of reassurance (hard to describe but you know what I mean), but stopped herself and just said "Ok, no problem". I guess I'll see what happens. If a customer currently has TPIA then yes they can theoretically find out, but that's information that a rep would have to take upon themselves to find out. It's not simply displayed as an alert or anything obvious.
Like I said earlier, if you tell a rep that you're cancelling and going TPIA, there's nothing they can do except write a note on your account and pray that the dispatch team sees it. Although, judging by the decrease of people complaining about their drops being cut in the Teksavvy forum, I think Rogers is probably a bit more proactive in checking or have implemented some sort of checks and balance in place. Cutting the drops for a TPIA customer is not beneficial to anyone including Rogers. |
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| said by yyzlhr:If a customer currently has TPIA then yes they can theoretically find out, but that's information that a rep would have to take upon themselves to find out. It's not simply displayed as an alert or anything obvious.
Like I said earlier, if you tell a rep that you're cancelling and going TPIA, there's nothing they can do except write a note on your account and pray that the dispatch team sees it. Although, judging by the decrease of people complaining about their drops being cut in the Teksavvy forum, I think Rogers is probably a bit more proactive in checking or have implemented some sort of checks and balance in place. Cutting the drops for a TPIA customer is not beneficial to anyone including Rogers.
Yeah, that's mainly why I was inquiring about it, since early in the Tek cable offering, this forum was flooded with disconnects complaints. But since it's almost non-existant now, I figured I would explicitly ask.
I've had TSI cable internet for close to two years now, so I might still fall in with those that didn't get their lines tagged early on. |
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