| reply to Tx
Re: Maintenance period -> No warning! Excessively Long! said by Tx:I don't get you OP. You complain it's for work yet you have no backup plan?
ya if it were that important youd have a cable connection plus , dial up for emergency and maybe a second phone line with another provider |
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Reviews:
 ·TekSavvy Cable
·Rogers Hi-Speed
| reply to pfak
said by pfak:said by yyzlhr:IMO, the 48 hour notice that Teksavvy provided is more than adequate for a consumer level product. Are we so addicted to the internet that we need more than 2 days to re-arrange our days around a potential internet outage?
If it was a single outage, for an hour or two? Sure. 4 days in a row of outages, for 5 hours at a time ... with 2 days notice: NO! No. No. No. Read the thread. These are not outages. They are periods during which an outage is more likely than usual...but most people won't experience more than a few minutes at the most. |
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Reviews:
·TekSavvy Cable
 ·ELECTRONICBOX
·TekSavvy DSL
| reply to pfak
said by pfak:said by yyzlhr:IMO, the 48 hour notice that Teksavvy provided is more than adequate for a consumer level product. Are we so addicted to the internet that we need more than 2 days to re-arrange our days around a potential internet outage?
If it was a single outage, for an hour or two? Sure. 4 days in a row of outages, for 5 hours at a time ... with 2 days notice: NO! 4 Days in a row with Outages in the Middle of the Frigging Night! - Just to clarify.
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Every time Someone leaves Sympatico an Angel gets its wings.
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 pfakPremium
join:2002-12-29
Vancouver, BC | reply to yyzlhr
Re: Maintenance period -> No warning! Excessively Long! said by yyzlhr:IMO, the 48 hour notice that Teksavvy provided is more than adequate for a consumer level product. Are we so addicted to the internet that we need more than 2 days to re-arrange our days around a potential internet outage?
If it was a single outage, for an hour or two? Sure. 4 days in a row of outages, for 5 hours at a time ... with 2 days notice: NO!
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The more I C, the less I see. |
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 Txbronx cheers from cheap seatsPremium
join:2008-11-19
kudos:3
 ·FreePhoneLine
·Rogers Hi-Speed
·TekSavvy DSL
| reply to bbarnett
I think if Marc wanted to change the name from Teksavvy to Teksavvi, people would complain lol. Can't make everyone happy.
said by yyzlhr:Are we so addicted to the internet that we need more than 2 days to re-arrange our days around a potential internet outage?
Sadly we're so pampered these days that things are expected not appreciated. |
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Reviews:
·TekSavvy Cable
·ELECTRONICBOX
·TekSavvy DSL
| reply to MaynardKrebs
I believe the Maintence window occurs in the Middle of the night thus affecting the least amount of customers, I highly doubt it will interfere with someones finals as those happen in daylight not in the middle of the night P:) and for oncall workers- I guess you get to spend a few nights at the office instead of at home! if u lack a backup and refuse to risk it! P:)
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Every time Someone leaves Sympatico an Angel gets its wings.
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| reply to TSI Marc
said by TSI Marc:Gang, thanks for all the advice. I think this is all a case of a poorly written notice.
Yep.
And this will be one area where you and I will digress..... the first notice was SO poorly written that the vast majority of the customers you have (you know, the types that signed up cuz of your TV & bus ads) will think that you/they WILL be totally down for 4 consecutive nights.
Since those customers are also paying you good money, don't you think you owe them a properly worded maintenance notice?
Just sayin. |
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Txbronx cheers from cheap seatsPremium
join:2008-11-19
kudos:3 Reviews:
·FreePhoneLine
·Rogers Hi-Speed
·TekSavvy DSL
| reply to bbhog
said by bbhog:I'm in the same situation this week, on call. I just checked my vpn connectivity through tethering
to my cellphone. Works well. I will be fine!
said by bbhog:I'm in the same situation this week, on call. I just checked my vpn connectivity through tethering
to my cellphone. Works well. I will be fine!
Your cell phone carrier doesn't offer 100% uptime. Rip them a new one if it goes down! |
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bbhog
join:2010-07-05
North York, ON | reply to bbarnett
I'm in the same situation this week, on call. I just checked my vpn connectivity through tethering
to my cellphone. Works well. I will be fine! |
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 | reply to TypeS
said by TypeS:Well it would depend....
True dat.
And he didn't say, and wasn't complaining about it. |
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TypeS
join:2012-12-17
London, ON | reply to Davesnothere
Well it would depend on the wage they paid him.
Plus he saves on costs like transportation and packing meals to take to work. |
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 | reply to BTC Kevin
said by BTC Kevin:....I worked as a @home CSR for Rogers.
And my employment contract required 100% up time while working. So I under stand your pains.
I had a Rogers cable connection, and lost my employment due to [this] Rogers Cable constantly going down.. lol....
LOL indeed ! 
So they expected you to spend YOUR money to supplement their own flakey connection to you, one to which you already susbscribed and paid.
Hmmmm.... Chutzpah ? |
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Txbronx cheers from cheap seatsPremium
join:2008-11-19
kudos:3 | reply to bbarnett
I don't get you OP. You complain it's for work yet you have no backup plan? |
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| reply to BTC Kevin
Also if it was to be go down for 20 hours for some reason, 20 hours with in a year is still meeting a 99.7718 up time to you. Which is an excellent level of service for a residential customer.
So again, in the word of Adam Douglas "Don't Panic!" |
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| reply to bbarnett
Stating that TSI gave no warning is a complete over exaggeration, They notified us on the 5th, that is plenty of notice for residential lines. Especially since TSI isn't expecting everyone to loose Internet for the entire window, if at all.
If TSI was to ever decide they need to completely terminate all Internet to everyone for a large window main't, I'm sure we would have gotten a notice way ahead of time. And clearly stated it would be completely down for that time for everyone.
Marc has also said they have redundancies. TSI has a very knowledgeable network staff, and i am sure they will do everything possible to prevent any service loss from this maintenance.
But with any network main't even when redundant measures are in place some outage can always occur. Because of that they gave us a heads up that in those windows they will be preforming work on the network. Just in case something goes down for you.
I do agree that the notice gives the impression that all service would be down completely and could have been reworded. But it also doesn't explicitly state all connections will go down.
As in the word of Adam Douglas "Don't Panic!"
The last MX480 they worked on I didn't even notice any downtime all night, besides a silly loss connection to I believe the mail server.
As other have said if you need 100% up time for working from home, get a business grade SLA'd line. In fact get 2! nothing is 100% you have to plan for such. In fact most work from home employment contracts with 100% up time requirement state you must have a secondary redundant connection.
That said I've worked under a 100% network stability requirement before, so I understand.
I worked as a @home CSR for Rogers. And my employment contract required 100% up time while working. So I under stand your pains. I had a Roger cable connection, and lost my employment due to Rogers Cable constantly going down.. lol. Redundant connections on various networks is the only sure way to get 99.9999 up. I only had 1 point of connection and that was MY fault for cheeping out and not getting a redundancy. |
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yyzlhr
join:2012-09-03
Scarborough, ON
kudos:1 Reviews:
·Rogers Hi-Speed
| reply to bbarnett
said by bbarnett:There are several claims made by TSI Fanbois throughout this thread. Claims such as:
- You should not expect your ISP connection to be reliable
- Discussing "bad things" about Teksavvy should not be done in public, only with them directly
- Outright posts that have nothing to do with the topic, but can be boiled down to just "Don't feel bad Teksavvy, you're great!" fanboism
Ignoring the fanboisms, I've seen a few on-topic responses in this thread.
No one said here that we shouldn't expect our ISPs to be reliable. I think everyone was just just trying to make a point that if you make a living off the internet than you need to have some redundancy and that you cannot rely on a consumer level product when you're using it for business purposes. It's just common business sense, to use business grade products for business purposes and have backups in place.
IMO, the 48 hour notice that Teksavvy provided is more than adequate for a consumer level product. Are we so addicted to the internet that we need more than 2 days to re-arrange our days around a potential internet outage? |
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 TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:13 | reply to Davesnothere
Yep, pretty much. |
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 | reply to TSI Marc
said by TSI Marc:Gang, thanks for all the advice. I think this is all a case of a poorly written notice.
You should read it more like "we're doing some maintenance next week, odds are that you will not see any downtime at all however we thought we would let you know"
We have redundant everything. On top of that we have double redundant everything....
Sounds to ME like you have Double-Double everything ! 
And yourself being one of those having handled tech stuff in the past, you can certainly appreciate (and WANT) things to work as smoothly and logically as possible, as well as wish to set your network up for future servicing of a mostly transparent nature.
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We have only 2 things about which to worry :
(1) That things may never get back to normal
(2) That they already HAVE !
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Reviews:
·TekSavvy DSL
| reply to Jeff Ott
said by Jeff Ott : During finals? No one else exists or will be effected except 'special' people who seem to be empowered by the keyboard .....  |
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