Ares45Premium
join:2007-11-14
Toronto, ON | reply to TSI Marc
Re: Maintenance period -> No warning! Excessively Long! said by TSI Marc:I think it's Monday night. Not Sunday night. I'll confirm to make sure though.
If it's Monday night, then the notice is wrong. Says Monday morning, as it is now. |
|
 TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:13 | Yeah..
Waiting to confirm.
--
Marc - CEO/TekSavvy |
|
| reply to bbarnett
If it makes you feel any better, the last time they sent that maintenance warning a few months ago, I did not experience a minute of downtime (I'm awake at those hours). |
|
Reviews:
 ·TekSavvy Cable
| reply to bbarnett
If you need a line for business then you should invest in a business grade connection.
No residential connections have any form of SLA associated with them at all.
--
TekSavvy Extreme Cable Pro (Toronto, ON)
»www.speedtest.net/result/1343900371.png |
|
Reviews:
·TekSavvy Cable
·Rogers Hi-Speed
| I totally agree. We've said it here hundreds of times. If you need 100% reliability, you need a business connection or a solid backup connection, even if that's just an LTE device with tethering and a decent data plan.
That being said, TSI's communication on this wasn't great. Saying that there will be "maintenance windows" is vague and will confuse many people. Will my connection be down during that entire time? Or is it merely going to happen at some point during one of the "windows"? The email doesn't say.
It doesn't affect me at all, but I think a more detailed explanation would have been wise. |
|
|
|
Reviews:
·TekSavvy Cable
 ·Bruce Telecom
·Start Communicat..
 ·voip.ms
·Velcom
| reply to TSI Marc
Mark, first and foremost I'd like to say thanks for providing the notice. Having notice is always much better than having no notice.
However, I'd also echo the concerns about the vagueness of the impact and reasons for the maintenance window stated in the e-mail. We all realise that things don't always go perfectly during maintenance, and therefore the maintenance windows are planned to be a bit larger than needed. That's just good practise. But what I'd really like to see is a statement like "we are replacing X and expect it to impact Y for about 45mins sometime in the window".
The above seems much more useful than the FAQ section in the e-mail - and in fact would completely remove the need for the FAQ section, as it would be clear what's going on. Currently the FAQ section is just boilerplate text...typical of what one would expect from Rogers/Bell. |
|
yyzlhr
join:2012-09-03
Scarborough, ON
kudos:1 Reviews:
·Rogers Hi-Speed
| reply to bbarnett
said by bbarnett:said by voxframe:said by bbarnett:I'm an IT admin, and I work nights! I have emergency pages, it is PART OF MY WORK!
Then part of your work should also be to have some form of backup connection for this exact reason. If your stuff is important/critical, that's part of your job. I'm an IT admin, and the sysadmin of an ISP. Rule number 1 is always have a backup connection. Treat any connection like it could go down for days, and have an independent backup in place just for that reason... and I do... and I sleep well at night. I'm on call, on a rotational basis. This means that a co-worker, that perhaps had plans this week, is now screwed. I can't take this on-call shift. Too unreliable. I'll also have to find someone at the start of work Monday, to take on call duty Monday. Wheee! I'm sure my co-worker(s) will love that, if it repeats. I'm also sure that when I they ask why, and I explain about Teksavvy's crazy short notice, they'll keep that in mind. In terms of backup? Keep your own ducks in a line, leave mine out of it. :P My backup consists of other co-workers. If the boss wants to pay for a second Internet connection, then that backup methodology can change. Perhaps you feel like paying for something your work should, but I'm not paying for TWO Internet connections, just so that my employer can get more reliability! That said, if I'm going to get uber-short notice like this, and coupled with extremely long maintenance periods, my employer might be of a notion that I should switch away from cartoon-land style Internet access. While an Internet connection is pretty much a requirement for my type of a job, certainly the responsilbilty for staying with an unreliable provider sits in my lap! Teksavvy -- please smarten up! If your boss won't pay for a backup connection or a dedicated connection with an SLA, than your company just needs to understand that there will be times where you will not be able to conduct business. You can't rely on a consumer product to run a business. Similarily, Teksavvy doesn't run their internet service through $40 routers that you can buy off the shelf at FutureShop. |
|
 Txbronx cheers from cheap seatsPremium
join:2008-11-19
kudos:3
·FreePhoneLine
·Rogers Hi-Speed
·TekSavvy DSL
| reply to TSI Marc
said by TSI Marc:Yeah..
Waiting to confirm.
c'mon dude what's taking so long... now i have to get on your case for dragging your feet on this.... What is a consumer to do about you :P |
|
Txbronx cheers from cheap seatsPremium
join:2008-11-19
kudos:3 Reviews:
·FreePhoneLine
·Rogers Hi-Speed
·TekSavvy DSL
| reply to yyzlhr
said by yyzlhr:If your boss won't pay for a backup connection or a dedicated connection with an SLA, than your company just needs to understand that there will be times where you will not be able to conduct business. You can't rely on a consumer product to run a business. Similarily, Teksavvy doesn't run their internet service through $40 routers that you can buy off the shelf at FutureShop.
Liar, i seen a 4 port tplink in there somewhere... LOL... Exactly as i said before. If a company refuses/wont pay for backup, then they already knew from day one there will be times where business cannot be provided on an SLA guarantee. |
|
| reply to bbarnett
I am on call pretty much all the time.
Teksavvy is my main connection.
I have backup DSL with Sympatico (ugh) paid for by my employer.
I have an extra backup tethering 3G on my Rogers cell phone.
I'm covered if any 2 of these 3 go down.
What's the big deal? You want 100% uptime, get multiple internet service so you're not restricted to a single 48 hour MTTR. |
|
DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 | said by josh7878:I am on call pretty much all the time, and Teksavvy is my main connection.
I have backup DSL with Sympatico (ugh) paid for by my employer.
I have an extra backup tethering 3G on my Rogers cell phone.
I'm covered if any 2 of these 3 go down....
The reality is (as usual) somewhere in the middle.
Teksavvy could/should have given more clear and detailed notice (more like that 2007 example), and prob'ly sooner too, as something as big as to require THAT many hours of maintenance windows was not a scheme which was hatched only the night before the notice.
That said, any user who NEEDS their connection in a mission-critical sense (and/or their employer) ought to have SOME other connectivity in place. - That's one of the costs of doing business these days.
I encounter the same kinds of discussions about VoIP service.
For what little that SOME of it costs, folks have no right to whine about it going down occasionally, especially when having a second VoIP account at another provider costs so little too.
--
We have only 2 things about which to worry :
(1) That things may never get back to normal
(2) That they already HAVE !
|
|
TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:13 | reply to TSI Marc
said by TSI Marc:Yeah..
Waiting to confirm.
Yep, it's Monday night. The notice is wrong..
--
Marc - CEO/TekSavvy |
|
DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 | said by TSI Marc:Yep, it's Monday night. The notice is wrong..
Breakfast is served ! |
|
| reply to Davesnothere
Teksavvy cable seems to be a 48 hour MTTR (industry standard as far as I know). Nobody that is in IT on-call can seriously use that as primary without some sort of backup, no matter how much advance notice is provided on maintenance. |
|
Reviews:
·TekSavvy Cable
| reply to bbarnett
Major maintenance takes time and and the maxim is: "if you rush it will take longer". Has to be enough time to also test, fix and possibility revert it all.
As for needing an internet connection with fewer maintenance windows I go with what others have said: have a backup. One that can run when your power is out or you are not home covers a lot of situations. It is part of being a professional: make sure you can come through when problems come hunting in packs. |
|
s0dhi
join:2011-08-02
Brampton, ON Reviews:
·TekSavvy DSL
·TekSavvy Cable
| reply to BarterFrost
said by BarterFrost:Your employment relies on having 100% uptime with NO fallback plan? You *really* need a plan B to deal with power outages/equipment failures. I'm surprised that your company doesn't provide you with anything. Seems a bit amateur/fly-by-night.
said by josh7878:I am on call pretty much all the time.
Teksavvy is my main connection.
I have backup DSL with Sympatico (ugh) paid for by my employer.
I have an extra backup tethering 3G on my Rogers cell phone.
I'm covered if any 2 of these 3 go down.
What's the big deal? You want 100% uptime, get multiple internet service so you're not restricted to a single 48 hour MTTR.
I have to agree with the above statements.
I'm a self-employed ERP consultant and to make sure I can support my clients, I have a WWAN card in my laptop as a backup.
Surely the OP could tether to his/her mobile device at the very least? |
|
Txbronx cheers from cheap seatsPremium
join:2008-11-19
kudos:3 Reviews:
·FreePhoneLine
·Rogers Hi-Speed
·TekSavvy DSL
| said by s0dhi:said by BarterFrost:Your employment relies on having 100% uptime with NO fallback plan? You *really* need a plan B to deal with power outages/equipment failures. I'm surprised that your company doesn't provide you with anything. Seems a bit amateur/fly-by-night.
said by josh7878:I am on call pretty much all the time.
Teksavvy is my main connection.
I have backup DSL with Sympatico (ugh) paid for by my employer.
I have an extra backup tethering 3G on my Rogers cell phone.
I'm covered if any 2 of these 3 go down.
What's the big deal? You want 100% uptime, get multiple internet service so you're not restricted to a single 48 hour MTTR.
I have to agree with the above statements. I'm a self-employed ERP consultant and to make sure I can support my clients, I have a WWAN card in my laptop as a backup. Surely the OP could tether to his/her mobile device at the very least? I think the OP just picked the wrong forum to complain about something like this because as most around here are IT, many have the same requirements so someone complaining about something like this without backup just sounds silly if work is their excuse.
Sure TSI could have provided a few more days notice, i'm sure it wasn't decided last minute to do these upgrades as it's not emergency maintenance.
I kind of find it funny that everyones #1 excuse to an ISP is "I work from home or something work related" on a residential line haha |
|
 TwiztedZeroNine Zero Burp Nine SixPremium
join:2011-03-31
Toronto, ON
kudos:3
·TekSavvy Cable
| said by Tx:I kind of find it funny that everyones #1 excuse to an ISP is "I work from home or something work related" on a residential line haha
*WOOF!* |
|
s0dhi
join:2011-08-02
Brampton, ON Reviews:
·TekSavvy DSL
·TekSavvy Cable
| reply to Tx
said by Tx:I kind of find it funny that everyones #1 excuse to an ISP is "I work from home or something work related" on a residential line haha
The main issue here seems to be (to me), that you can't get business internet services installed in a residential address. At least I couldn't.
EDIT: I don't have traditional phone service and haven't for many years. My TSI installation is on a dry loop. |
|
