O Canada! > Canadian > TekSavvy > Maintenance period -> No warning! Excessively Long!

reply to Tx

Re: Maintenance period -> No warning! Excessively Long!

reply to bbarnett
I question the motivation and better judgement of anyone who comes to a public forum and rants and complains. As with all of these types of posts, the complaint should be addressed with TSI directly, either in the "direct forum" or by phone.
--
BHell... A Public Futility. When life throws you lemons, make lemonade.

reply to bbarnett
All this ranting aside:

Based on my own experience both as a sysadmin and as a Teksavvy customer, and my guess that it is not Teksavvy's goal to maximize cancellations, I suspect that what the notice really means is that they plan to do some work Tuesday-Friday mornings, and connections may go down now and then; not that Marc will sit up all night four nights straight holding down the Big Red Button.

It would be better if Teksavvy would actually say so in the notice, though. Perhaps a sentence or two, either at the top or in the list of questions and answers at the bottom, saying that your service won't be down for five hours straight, but might go down at any time during those periods, probably only for a few minutes but possibly for longer. Assuming I'm right that that's the plan.

Marc?

Yeah that's exactly right... It could have been worded better. We send these out to be proactive.. But it cuts both ways if its not worded right.

Regardless.. We're trying to do the right thing and I think most realize that.. Hopefully the down time is very minimal. Sorry in advance to those for whom it may affect.
--
Marc - CEO/TekSavvy

reply to bbarnett
Guys, keep in mind these are maintenance windows. It will absolutely not be down the entirety of that time, in fact I suspect that it will not go down for more than a few minutes a night and will also not always affect everyone all at the same time.

reply to NormanWilson

reply to TypeS

reply to TSI Gabe

No

reply to bbarnett
The multiple emails will confuse people even more, right call Marc. Next time you can add a precision on the duration of the outage but for this one time I think most ppl won't give a darn. Those who do will contact you anyway.

Most people won't care about this maintenance as they'll be asleep.

reply to MaynardKrebs

reply to bbarnett
While maintenance is to be expected, 20 hours allocated in 4 days is huge.

lol, I already received two identical emails about it spaced one day apart anyway...another won't hurt ^^

But I understand both OP and Marc's point.

reply to bbarnett
I like own and operate an ISP like voxframe. If I have maintenance windows on my network at 2am, and someone can't do their job at 2am as a result, I tell them to get a backup plan or find another ISP.

I've said it a million times before, have backup Internet plans or have one with an SLA. Simple.
--
OptionsDSL Wireless Internet
»www.optionsdsl.ca

reply to TypeS

said by TypeS:

said by MaynardKrebs:

said by TypeS:

How many other ISPs even bother to mention they're going to conduct maintenance?

You're blowing this out of proportion.

No, he's not.

Care to explain why?

Oh wait... you're the one who wrote a post asking how an ISP like TSI would guarantee redundancy, nevermind.

If you don't understand how the OPs frustration out of tone with the issue, you don't know much bout ISPs or IT then.

reply to bbarnett
If u are expected to have 24x7 avail you should have backup. I'm given an LTE cell to tether to should my ISP fail. A residential ISP connection is just that. For residential use.

Be resourceful. Should you need to roll into a mcd's parking lot for wifi for that off chance you get paged deal with it.

At least teksavvy does upgrades. I tried to register my new pvr with Rogers tonight and couldn't because the system was down for upgrades and the CSR didn't know about it.

reply to bbarnett
It maddens the shit out of me when I see so many bonehead wannabe "IT" guys out there who just don't understand what they are (Or in many cases AREN'T) entitled to.

You work from home... On a RESIDENTIAL connection. Sorry you are entitled to precisely DICK when it comes to demanding turnaround times.

You run a business, on a BUSINESS DSL/Cable connection... Sorry you honestly aren't entitled to anything more than the above. A business connection is just that, a connection for a business. Essentially you get nothing more, but it costs you more because it's in a business name. Works like a lot of other fees out there. You don't actually GET anything more.

You want to have a right to complain about turnaround time? Pay for a "carrier" level connection or something with an SLA. That's what an SLA is for. You want it? You want the right to bitch? PAY for the damn thing or shut up.

As a business that relies on internet... We pay thousands upon THOUSANDS per MONTH to have exactly what we want. A nearly unstoppable internet connection. WITH uptime guarantees, WITH turnaround times, and WITH multiple carriers in multiple locations.

I loath people who don't actually read what they are buying before they buy it. Look at the TOS/etc for a "business" class connection, and you'll find it's probably identical to residential, but you just get charged more. You're not actually entitled to any form of uptime promises... Sorry, that's for the big/serious boys.

reply to bbarnett
I want utility power 24/7... I pay a business rate for my store... But I'm too cheap to put in a generator or UPS units. But if the power goes out my clients pack it up and leave.

Sorry, that's piss poor business management.

reply to TSI Gabe