Time Warner is better than Comcast. They own the system up at my Grandma's house in Maine and their rates are more reasonable and they have better customer support. I'm not a big fan of their equipment though because they use Cisco and I like Motorola equipment better.
TWC is NOT better. Have you actually dealt with them on a personal level- as in a direct customer? And as a whole in more than one service area?
Also you do realize they're centralizing more and more of their operations now right? The same as they should have YEARS ago. And they use Cisco due to SA was purchased by Cisco. What are they going to do when MOT is completely gutted and sold to who ever? They could go to Pace, but then again; that's who the telcos use.
I've dealt with their support on behalf of my grandma up in Maine and her bill is much more reasonable than my bill with Comcast. And I've actually have gotten things fixed on the first call to TWC vs several or more with Comcast. And TWC has better CSRs that are actually located in Maine. I got so fed up with Comcast that I kicked them to the curb for everything except Internet (DirecTV for TV and VZ for home phone).
Comcast may have better product offerings but TWC has better customer service and pricing.
If I could choose between the two cable operators, I'd take Time Warner.
There have been threads on DSLR about service going downhill where Comcast took over Time Warner systems during the Adelphia liquidation. -- I've experienced ImOn (when they were McLeod USA), Mediacom, Comcast, and Time Warner and I currently have DirecTV. They are much better than broadcast TV.
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