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| reply to voxframe
Re: Maintenance period -> No warning! Excessively Long! said by voxframe:said by bbarnett:I'm an IT admin, and I work nights! I have emergency pages, it is PART OF MY WORK!
Then part of your work should also be to have some form of backup connection for this exact reason. If your stuff is important/critical, that's part of your job. I'm an IT admin, and the sysadmin of an ISP. Rule number 1 is always have a backup connection. Treat any connection like it could go down for days, and have an independent backup in place just for that reason... and I do... and I sleep well at night. I'm on call, on a rotational basis.
This means that a co-worker, that perhaps had plans this week, is now screwed. I can't take this on-call shift. Too unreliable. I'll also have to find someone at the start of work Monday, to take on call duty Monday. Wheee!
I'm sure my co-worker(s) will love that, if it repeats. I'm also sure that when I they ask why, and I explain about Teksavvy's crazy short notice, they'll keep that in mind.
In terms of backup? Keep your own ducks in a line, leave mine out of it. :P My backup consists of other co-workers. If the boss wants to pay for a second Internet connection, then that backup methodology can change. Perhaps you feel like paying for something your work should, but I'm not paying for TWO Internet connections, just so that my employer can get more reliability!
That said, if I'm going to get uber-short notice like this, and coupled with extremely long maintenance periods, my employer might be of a notion that I should switch away from cartoon-land style Internet access. While an Internet connection is pretty much a requirement for my type of a job, certainly the responsilbilty for staying with an unreliable provider sits in my lap!
Teksavvy -- please smarten up! | |
 nitzguyPremium
join:2002-07-11
Sudbury, ON
 ·TekSavvy DSL
| said by bbarnett:said by voxframe:said by bbarnett:I'm an IT admin, and I work nights! I have emergency pages, it is PART OF MY WORK!
Then part of your work should also be to have some form of backup connection for this exact reason. If your stuff is important/critical, that's part of your job. I'm an IT admin, and the sysadmin of an ISP. Rule number 1 is always have a backup connection. Treat any connection like it could go down for days, and have an independent backup in place just for that reason... and I do... and I sleep well at night. I'm on call, on a rotational basis. This means that a co-worker, that perhaps had plans this week, is now screwed. I can't take this on-call shift. Too unreliable. I'll also have to find someone at the start of work Monday, to take on call duty Monday. Wheee! I'm sure my co-worker(s) will love that, if it repeats. I'm also sure that when I they ask why, and I explain about Teksavvy's crazy short notice, they'll keep that in mind. In terms of backup? Keep your own ducks in a line, leave mine out of it. :P My backup consists of other co-workers. If the boss wants to pay for a second Internet connection, then that backup methodology can change. Perhaps you feel like paying for something your work should, but I'm not paying for TWO Internet connections, just so that my employer can get more reliability! That said, if I'm going to get uber-short notice like this, and coupled with extremely long maintenance periods, my employer might be of a notion that I should switch away from cartoon-land style Internet access. While an Internet connection is pretty much a requirement for my type of a job, certainly the responsilbilty for staying with an unreliable provider sits in my lap! Teksavvy -- please smarten up! I would say then that your employer is perhaps a 2 bit company out of Shanghai?
I was on call on a rotational basis....we had this thing...back in 2009...it was called a "Turbo stick"...
Company paid...therefore if for whatever reason my internet at home didn't work where it was convenient, I still had the option of the company laptop and their internet access.
So, definitely if you're on call, speak to your supervisor/manager about this amazing piece of technology that would allow you to continue to be on call.
Was Internet access paid by you a requirement of your employment with this company? If so, please tell your employer to fill out a T2200 form so that you can claim it as a business expense and be properly reimbursed for it. This would allow you this backup internet connection which would
then be paid for by your employer...whether through you or through them directly.
Sounds like some sour grapes to me. I'm sure if you read the TSI Terms of Service they are probably not bound by any sort of SLA since it is deemed to be a Residential type service and could go down for any reason at any time.
What if your physical wires got cut and it took Bell/Rogers/whoever provides your internet a couple of days to restring and reconnect those cables? Would you be mad at TSI then as well?
Things can happen....backups are important, in anything computer related, data, internet connectivity..
What if your hard drive suddenly failed? Would you be on the manufacturer for not giving you notice that the HDD was going to fail?
Seriously....they're smart, they could have just said nothing and did it and hoped for the best. At least they gave you some notice. I don't mind maintenance windows...they are the nature of the beast....
So keep up the good work TSI! | |
| So, your entire response is that ISPs are unreliable, therefore, I should not be concerned when ISPs give short notice, with little info, about extended periods of downtime?
Sorry, that's a non-starter.
If an ISP does that too often -- I switch ISPs.
You know, here's an example of an informative maintenance period notice. It should be noted that this notice was sent on the Friday before. Not a lot of notice, but then again, there isn't a week's worth of maintenance planned either. Further, there are three business day's worth of notice involved.
----
Hello,
In a continuing effort to improve our systems, we are planning a series of
upgrades/changes over the next 4 to 6 weeks. These changes are to increase
the capacity of our network as well as add additional redundancy and
security. For this first maintenance window, on Tuesday May 22, 2007,
starting at 12:00 AM up to 6:00AM Eastern Standard Time, we anticipate
possible disruptions in service of one to two hours.
During this time, all services may be affected including but not limited
to:
Dial up, DSL, co-location, hosting, and dedicated connection clients.
----------
Guess who sent this?
That's right, Teksavvy.
What do I see above?
Well, I am informed as to what I should expect during the maintenance period. What the expected outcome is. What services will be affected.
In the current notice, it simply says "4 nights, 1 to 6am, afterwards you should have normal usage".
I know you want to defend Teksavvy... but, they aren't your tribe. They don't protect you while you sleep, from bears and wolves, and they don't sing songs with you around campfires. | |
yyzlhr
join:2012-09-03
Scarborough, ON
kudos:1 Reviews:
 ·Rogers Hi-Speed
| reply to bbarnett
said by bbarnett:said by voxframe:said by bbarnett:I'm an IT admin, and I work nights! I have emergency pages, it is PART OF MY WORK!
Then part of your work should also be to have some form of backup connection for this exact reason. If your stuff is important/critical, that's part of your job. I'm an IT admin, and the sysadmin of an ISP. Rule number 1 is always have a backup connection. Treat any connection like it could go down for days, and have an independent backup in place just for that reason... and I do... and I sleep well at night. I'm on call, on a rotational basis. This means that a co-worker, that perhaps had plans this week, is now screwed. I can't take this on-call shift. Too unreliable. I'll also have to find someone at the start of work Monday, to take on call duty Monday. Wheee! I'm sure my co-worker(s) will love that, if it repeats. I'm also sure that when I they ask why, and I explain about Teksavvy's crazy short notice, they'll keep that in mind. In terms of backup? Keep your own ducks in a line, leave mine out of it. :P My backup consists of other co-workers. If the boss wants to pay for a second Internet connection, then that backup methodology can change. Perhaps you feel like paying for something your work should, but I'm not paying for TWO Internet connections, just so that my employer can get more reliability! That said, if I'm going to get uber-short notice like this, and coupled with extremely long maintenance periods, my employer might be of a notion that I should switch away from cartoon-land style Internet access. While an Internet connection is pretty much a requirement for my type of a job, certainly the responsilbilty for staying with an unreliable provider sits in my lap! Teksavvy -- please smarten up! If your boss won't pay for a backup connection or a dedicated connection with an SLA, than your company just needs to understand that there will be times where you will not be able to conduct business. You can't rely on a consumer product to run a business. Similarily, Teksavvy doesn't run their internet service through $40 routers that you can buy off the shelf at FutureShop. | |
 Txbronx cheers from cheap seatsPremium
join:2008-11-19
kudos:3
 ·FreePhoneLine
·Rogers Hi-Speed
·TekSavvy DSL
| said by yyzlhr:If your boss won't pay for a backup connection or a dedicated connection with an SLA, than your company just needs to understand that there will be times where you will not be able to conduct business. You can't rely on a consumer product to run a business. Similarily, Teksavvy doesn't run their internet service through $40 routers that you can buy off the shelf at FutureShop.
Liar, i seen a 4 port tplink in there somewhere... LOL... Exactly as i said before. If a company refuses/wont pay for backup, then they already knew from day one there will be times where business cannot be provided on an SLA guarantee. | | |
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