| reply to TSI Andre
Re: Maintenance period -> No warning! Excessively Long! said by TSI Andre:There is often maintenance needed because we are contineously in need up upgrading ourselves do to large and rapid growth.
Some of this maintenance is desperately needed so the first possible chance we have to do it we do it. I agree with you that this notice is really short however this is much needed upgrades.
I know this may be frustrating and we certainly apologize for the inconveniences however in the end, this is to provide a better ongoing service
There should be no "however" after "I agree with you that this notice is really short". It's a short notice period, full stop. There is absolutely no reason, aside from horrible disorganization, why better notice could not be given.
There is *absolutely* no connection between "better ongoing service" and "we needed to give a short notice period". In fact, the two are diametrically opposed.
The above said, you could provide more clarity in the notice, as well. EG
"You may experience brief periods of disconnectivity, but there should be no other impact"
OR
"Expect to be down for much of these maintenance periods"
Communicate! |
