US Cable Support > Bright House Networks > Website issue

Website issue

I experience the same thing. I just close the browser.

reply to Tilfer
Looking into it now guys....if it continues please let me know. So I know where are you both located (it shouldn't matter but just in case)

reply to Tilfer
Okay I just checked.....no known issues and it worked for me so clear your cache, close and reopen the browser as was stated above and let me know how it goes.

cleared cache on Firefox and IE. No change on Both browsers.
Also tried Chrome, same problem.

reply to Tilfer
Toss cookies

deleted cookies no help

reply to Tilfer
Hmmmm

I know it's puzzling. It started doing this a few months ago.
Also if this helps, it won't save your username.

reply to Tilfer
I just tried it and had no issue.

I tried on my laptop instead of my desktop and it
doesn't work either

reply to BHNtechXpert
Didn't work for me either....tried IE10 and Firefox......it goes to "You Are being logged out" and than it goes back right back to the Bill display page......

Location Pinellas County, Fl

fyi...I tried momentarily disabling firewall and anti-virus program and set privacy to accept all cookies and lowered security and still had same problem

reply to Tilfer
Guys I'm still working on this....been out most of the day so I'll dig into it later tonight.

reply to JLR
It worked for me? Signed in, then did a log-out. Up came a page saying it was logging me out, and on it a link if it didn't happen. A few seconds later I was logged out.

Wonder if you have a PERMISSIONS problem?

I'm on FF 19.0.2 on W8 if that matters?

In the PROFILE folder you are under is a COOKIES.SQLIGHT file, make sure it is getting updated according to the timestamp when you try to logout.

You can also check OPTIONS --> PRIVACY --> CHECK INDIVIDUAL COOKIES and search for BRIGHTHOUSE. Try DELETING all of them.

That file is 'locked' so I can't read when FF is open. Almost any program that reads SQLITE files can read it, also there is a FF add-on to do this --> »addons.mozilla.org/en-US/firefox···manager/, but I don't have it loaded now either, so I can't tell.
--
Irv Spalten

reply to Tilfer
I'll be looking into this in greater detail tomorrow when I can talk to the folks that manage the site....thanks for being patient.