 TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:13 | reply to Tx
Re: Maintenance period -> No warning! Excessively Long! I think it's Monday night. Not Sunday night. I'll confirm to make sure though.
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Marc - CEO/TekSavvy |
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Ares45Premium
join:2007-11-14
Toronto, ON | said by TSI Marc:I think it's Monday night. Not Sunday night. I'll confirm to make sure though.
If it's Monday night, then the notice is wrong. Says Monday morning, as it is now. |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:13 | Yeah..
Waiting to confirm.
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Marc - CEO/TekSavvy |
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Reviews:
 ·TekSavvy Cable
 ·Bruce Telecom
·Start Communicat..
 ·voip.ms
·Velcom
| Mark, first and foremost I'd like to say thanks for providing the notice. Having notice is always much better than having no notice.
However, I'd also echo the concerns about the vagueness of the impact and reasons for the maintenance window stated in the e-mail. We all realise that things don't always go perfectly during maintenance, and therefore the maintenance windows are planned to be a bit larger than needed. That's just good practise. But what I'd really like to see is a statement like "we are replacing X and expect it to impact Y for about 45mins sometime in the window".
The above seems much more useful than the FAQ section in the e-mail - and in fact would completely remove the need for the FAQ section, as it would be clear what's going on. Currently the FAQ section is just boilerplate text...typical of what one would expect from Rogers/Bell. |
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 Txbronx cheers from cheap seatsPremium
join:2008-11-19
kudos:3
·FreePhoneLine
·Rogers Hi-Speed
·TekSavvy DSL
| reply to TSI Marc
said by TSI Marc:Yeah..
Waiting to confirm.
c'mon dude what's taking so long... now i have to get on your case for dragging your feet on this.... What is a consumer to do about you :P |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:13 | reply to TSI Marc
said by TSI Marc:Yeah..
Waiting to confirm.
Yep, it's Monday night. The notice is wrong..
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Marc - CEO/TekSavvy |
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 | said by TSI Marc:Yep, it's Monday night. The notice is wrong..
Breakfast is served ! |
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