1 edit | Acanac is by far the worst provider. Beware! Signed up with Acanac for the cable Internet at the beginning of March, full month before the end of my contract with old provider.
Videotron technician came to do the installation on March 18 and he was unable to find the cable in my condo. The installation was not done so I called Acanac back to set the new appointment.
They proposed March 30 (Ester). I was unable to receive the installer during the holidays.
Since my contract with old provider was to end on April 1st, I had no choice but to call my old provider to extend my Internet service and cancel Acanac.
Unfortunately my phone number was already ported.
During the month of March I experienced first hand the Acanc's lack of customer care and incompetence.
They charged me for the modem and for the installation they failed to do.
They also made it impossible for me to transfer my phone number back.
I have been writing and calling them since cancellation but the agents don't care. They only suggest emailing billing@acanac.com, feedback@acanac.com and support@acanac.com.
Emailing Acanac is pointless as they don't reply to emails / tickets.
I lost money, wasted hours of time on the phone and most importantly my phone number.
Stay away from Acanac and avoid it like a plague.
This is by far the most incompetent ISP ever. |
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| Re-read your rant several times.
Videotron technician came to do the installation on March 18 and he was unable to find the cable in my condo
!- Is cable available at your condo or was this tech an idiot.
I was unable to receive the installer during the holidays
2- Is that Acanacs fault
Since my contract with old provider was to end on April 1st, I had no choice but to call my old provider to extend my Internet service and cancel Acanac.
3-Why cancel Acanac Simply extend old provider for a month WHY cancel Acanac makes no sense unless Videotron cannot provide service to your condo.( in that case you did not do your homework before hand )
Unfortunately my phone number was already ported.
4- If you had thought it out you would not have ported your number immediately you should have waited until you had a stable cable connection ( if possible) Acanac provides phone numbers that can at a later time be changed to your want to be ported number once you are satisfied with VOIP..
The rest of your post is just your unwarranted rant. |
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1 edit | reply to druhboruch
I guess you must be only a happy customer...
This entire mess was caused by Acanac inconsideration,plain stupidity and lack of organization.
Nothing of what they promised never come through.
The customer service doesn't exist. Agents are rude, condescending and incompetent.
Their solution is to email billing or support and then they never reply.
My post was not meant to be some unwarranted rant. I just described my experience with Acanac support. And I hope that it helps someone to make the right decision.
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| reply to druhboruch
You can't blame Acanac if you don't know where the cable inside your condo is. That's your fault. |
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