| [DSL] Teksavvy adsl2+ upgrade process I just called customer service about upgrading my DSL package and was told that to upgrade to the higher speeds, 2 visits are required: one by bell for outside activation business only and one by a teksavvy subcontractor to perform final configuration. they indicated that a tech would need to come into the house to configure the modem. I would like to know what they need to configure and why I can't find out what it is so I can configure it myself. I know my way around the modem very well and have full access. in addition to this, my sons toys are all in front of where the modem is and I really don't want the hassle of moving it all and putting it back, along with the tech potentially making a mess. I have my router configured so I can connect to the modem through the router without disconnecting so the tech could configure it from his truck if I gave him our wifi password.
do we have a few more options? I really don't want the hassle of two appointments and could potentially save teksavvy some money by avoiding the subcontractor all together. |
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| Are you talking about the VDSL speeds? The subcontractor has to install a POTS splitter inside the building for those. |
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| im talking 15/1 which i dont think is vdsl but it isnt clear from the site. we have a mdern nid installed for which pots and vdsl splitters are directly available so i dont see why they would not use that. it is primarily this which makes me wonder why they need to come into the house. on top of this, we have always been on our own for installation unless we opted to pay for it and now we are forced to pay with no option it appears. i am very familiar with most high speed network technologies. my questions are largely around what precisely is used for each service and what we are forced to pay for vs highly recommended. |
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skyR
join:2007-01-14
Toronto, ON | reply to raceybe
15/1 is adsl2, the tech visit is required to install the POTS splitter at your demarc point. If you have one installed than the tech basically comes in the house and sees its done, bye. Waste of time -.- |
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| but if the demarc is a modern one outside why do they need to come in. i assume they could use the second pair on the copper coming into the house and i can handle the inside modification for that. we dont have a pots splitter in the demarc but again that is just plugged in. |
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Tom17
join:2008-11-26
L1N0G1 | reply to skyR
OK, how is this for a spanner in the works...
I was on GAS/ADSL1 but my profile was only 5Mbps instead of 6. I asked in direct about this and they could not check my line as it was not 'mapped'.
TS opened a ticket with Bell to get my connection remapped or something and in the process of this, there have been multiple reconnects due to whatever Bell were doing over the last few days.
Today I had one more reset and it came back as ADSL2 (With my 6Mbps profile). No tech came into my house to do anything.
So effectively, I have been upgraded to ADSL2 with no upgrade fee and NO tech in my house. Does this mean that the need for them to come in the house to do this (For ADSL2, not VDSL) is, in fact, nonsense?
And yeah, I know if I ever 'officially' upgrade to ADSL2, I will get stuck with the upgrade fee, even though there is nothing physical to be done. I'll probably go straight to VDSL anyway.
Tom... |
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| the best i can tell is that the major issue revolves around old school dsl only requiring basic filtering. this meant that people often used filters at the phones since that was easier. given the higher order modulation schemes used in adsl2+ the lines leading up to the filters could cause problems. either you have short or very clean lines or you have central filtering through a pots splitter or something else hacked together.
their insistense to come inside appears to be nothing more than precautionary measures and i would like to save them the cost, but they probably already have it contracted out in clear terms which they cant get around. |
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Tom17
join:2008-11-26
L1N0G1 | Maybe they checked my line stats and decided they were good enough for ADSL2 then.
I have a single internal run from nid (OLd NT one) to a patch panel where it splits to my modem and to a $1 plug in line filter that supplies our only phone. I disconnected the mashup of branch phone circuits as they are completely unneeded. So maybe I have a clean enough signal for it.
But the thing that bugs me is that I know I have ADSL2 working now, with no additional splitter work needed, but when if I do 'upgrade' to ADSL2 officially, they will want to come in my house (and take one of my precious vacation days with it). What if I just miss the appointment, witll they disconnect me? lol.
Tom... |
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| reply to raceybe
Some of the deets about and actual 15/1 install are here:
»[DSL] dsl 15 and tp-link 8616
The Bell "visit" has to happen, but might not be an actual visit to your house. With my install, he swung by to make sure it was all hunky dory, but that is it. |
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| reply to raceybe
said by raceybe:the best i can tell is that the major issue revolves around old school dsl only requiring basic filtering. VDSL2 only requires 'basic' filtering too. If you opened up a good ADSL1 filter and a modern VDSL2 filter, you would find out they are built almost if not exactly the same.
The reason Bell wants a NID/demarc splitter for ADSL2+/VDSL2 is to isolate the DSL signal from all the home wiring stubs that can cause various signal integrity issues. Aside from picking up noise, unfiltered stubs and per-phone filters also add capacitive loading that will considerably increase high-frequency attenuation. Stubs will also cause signal reflections and other undesirable transmission line effects that start to become problematic at the higher frequencies VDSL2 relies on. |
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| said by InvalidError:said by raceybe:the best i can tell is that the major issue revolves around old school dsl only requiring basic filtering. VDSL2 only requires 'basic' filtering too. If you opened up a good ADSL1 filter and a modern VDSL2 filter, you would find out they are built almost if not exactly the same. The reason Bell wants a NID/demarc splitter for ADSL2+/VDSL2 is to isolate the DSL signal from all the home wiring stubs that can cause various signal integrity issues. Aside from picking up noise, unfiltered stubs and per-phone filters also add capacitive loading that will considerably increase high-frequency attenuation. Stubs will also cause signal reflections and other undesirable transmission line effects that start to become problematic at the higher frequencies VDSL2 relies on. I have the following Leviton DSL filter module »www.smarthome.com/865170/Leviton···d/p.aspx , my question is will it work on VDSL2 and can it replace the one Bell provides ?
I'd like to use my existing filter but I'm worried it's not VDSL2 compliant. |
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| said by bbwarrior:my question is will it work on VDSL2 and can it replace the one Bell provides ? It probably would but if you run into problem and get a dispatch to fix it, you may end up with a DMC charge for having modified the installation when the tech notices that the Corning splitter is missing.
The Leviton PCB has a somewhat odd layout: the modem is connected to the unfiltered loop so its jack should ideally be very close to the incoming line punch-down but the Leviton PCB puts it all the way across the PCB, which adds unnecessary distance and may be a sign of trouble if the signal traces were not routed as differential. (Hard to tell from trace "shadows" on the PCB picture.) |
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| said by InvalidError:It probably would but if you run into problem and get a dispatch to fix it, you may end up with a DMC charge for having modified the installation when the tech notices that the Corning splitter is missing.
The Leviton PCB has a somewhat odd layout: the modem is connected to the unfiltered loop so its jack should ideally be very close to the incoming line punch-down but the Leviton PCB puts it all the way across the PCB, which adds unnecessary distance and may be a sign of trouble if the signal traces were not routed as differential. (Hard to tell from trace "shadows" on the PCB picture.)
Yeah I'm going to ask the tech to leave the Corning splitter and I will run tests on both. |
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