1 edit | [Cable] Ottawa Down I am in Orleans and we been down since around 4PM
After talking with Brittany from Teksavvy (Toronto) she was helping me a lot and she did a wonderful job doing so. She open up a ticket and would investigate on why people of Ottawa were still down. She actually was getting feedback from her colleagues that Ottawa were still having issues.
Suddenly at 8:08 PM the internet just went back online.
And so my brother next door.
Just like to say thank you to Brittany and to the Teksavvy Team for helping us.
Cheers
Lucas |
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 TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:21 | said by Clark_Kent:After talking with Brittany from Teksavvy (Toronto)(Chatham) she was helping me a lot and she did a wonderful job doing so.
Fixed it for you 
Will definitely pass on the message. Glad to hear you are back up.
Regards,
Martin
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TSI Martin (Escalations / E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork |
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| reply to TSI Martin
Re: [Cable] Ottawa Down I'm still out (since friday morning) - Orleans!! I called Teksavvy yesterday (Saturday) at 10:30ish, and the tech walked me through 30 minutes of troubleshooting... All you can think; unplug all cables, reboot, wait, factory, restart, network settings...
Later, I also disconnected the modem and cables for 30 minutes...
I'm not impressed with Teksavvy. There have been several outages in the last 30 days, and the current one is supposed to be "resolved", but it's not for everyone. Now, i have to wait 48 hours+ for a tech...
Either it works very well or not at all. |
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| reply to Clark_Kent
If it is still persisting for you please message us in the direct forum » TekSavvy Direct as the issue is now stated as resolved by Rogers so we will troubleshoot as normal. |
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| reply to TSI Martin
Thank you |
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| reply to TSIElizabeth
I already have a ticket open with Teksavvy. Why do i also need to post? Can teksavvy look at my ticket; teksavvy returned my call (Apr 6 at 10:53a). It should have a summary of the troubleshooting done...
In the modem log, i see "DHCP failed requested info not supported" and "dhcp renew sent invalid dhcp option".
I just tried another factory reset... |
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| reply to Clark_Kent
You do not need to post if you already have a ticket open. That was more of a general post letting anyone know who may still be down in Ottawa to get a hold of us if they haven't already. Feel free to message us however to see if we have an update for you.
Cheers!
Liz |
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| Hi Liz,
Thanks for the clarification. I just got off the phone with Teksavvy tech support. We ran the same troubleshooting procedure. Still offline...
Let's see what happens tomorrow. |
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| reply to Clark_Kent
Clark, If it makes you feel better, I'm also out in the ottawa/Orleans area, getting the same DHCP errors, finished troubleshooting with tech support and am waiting for a technician too. The service has been really spotty the last couple of months - and yet another weekend without Internet has me looking around for alternatives too.
And yes I've also posted in the other forum, and meanwhile have used up far too much cellular data monitoring these forums.
*hang* in there lol |
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| Ok....
Here goes AGAIN.
I was out around the same time as yesterday. DEAD ..no internet. Call Tech-support and went threw the whole thing. No problem I understand they have to do this to make a report.
And again open ticket to see why getting DHCP errors.
SUDDENLY..boom. I get internet while just was going to say goodbye to the tech person. I told HOLD...my internet is suddenly back online.
Someone from Rogers is doing something. Something just not right. Same time goes out and almost same goes back online.
What gives???
I can start to understand the frustrations of teksavvy customers. Someone doing something way before the dates we got from our emails about the upgrades.
We been having issues up and down since last week now.
I dont have data plan on my cell since I use wireless. But I am starting to think I should get a data plan for cases like this to know what is going on.
Cheers!
Still love Teksavvy. |
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