| recording made a difference i recorded my convo with the sales agent for TW and it wound up being the nail in the coffin for THEM when they tried to double cross me on the bill...
I recorded the sales agent giving me the price for the 50/5 service and i made him REPEAT that it was DEFINITELY for the 50/5 not the 30/5 which they notoriously switch for on your bill.
When i got my first bill, of course it was for more. I called in and told the billing person that i had been promised the 50/5 for a certain price and they suggested that i had "misunderstood" which service was quoted.
I insisted that their agent had RE-Confirmed the order and she said, "well, we recorded the call" and i told her, "well, so did i"
so i played her the recording. She got very quiet and put my call up to "TIER 2 CUSTOMER SERVICE".
Tier 2 got on the line and had absolutely ZERO recourse. I got my service for the price...
The Tier 2 guy said, "that was very fortunate that you had made that recording. Why would you do that?"
i told him i didn't trust them. |
