Reviews:
 ·Acanac
2 edits | reply to TheHeeyyy
Re: IP Address Does Not Contain Region ID said by TheHeeyyy:I recently discovered that my computer has not been able to connect to Xbox Music (my computer uses Windows 8). Microsoft has a support page regarding this problem, and it states:
"Xbox Music allows you to listen to music when you travel for up to two weeks. After two weeks, the region listed in your Xbox LIVE account must match the region of your current Internet connection (or IP address). We require these to be in alignment so that only music in that supported region is played."
I contacted Microsoft Support to inquire about this problem, and the person I spoke with said my IP address does not contain a region ID, which might be responsible for this issue. Has anyone else had this problem, and if so how can it be fixed?
Whats happening is that MICROSOFT is failing to lookup what country your IP is from.
Because MICROSOFT is such a large corporation, level 1 tech support @ xbox live isnt necessarily going to be able to remedy the situation properly. IE getting the lookup database updated with your location and verifying that IP is indeed in Canada.
To sidestep the issue you can simply change your ip provided you have cable or non-static dsl.
With DSL you would simply disconnect and reconnect.
With cable you need to change the computer (or router) (which can be done by just changing the MAC address of the network card) connected to the modem, and reset the modem.
said by graniterock:In the past I've shut my modem off for 20 minutes to try and get a new IP address. Sometimes the ip databases are not up to date.
it sounds like you have dsl. you do not have to wait 20 minutes, just reconnect and voila new IP. |
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| reply to TheHeeyyy
In the past I've shut my modem off for 20 minutes to try and get a new IP address. Sometimes the ip databases are not up to date. |
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shaded
join:2010-10-02
Ottawa, ON | reply to TypeS
post your IP. |
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TypeS
join:2012-12-17
London, ON Reviews:
 ·TekSavvy Cable
| reply to TheHeeyyy
I'd post here: » TekSavvy Direct and provide them your current public IP address you have so they can look into it.
Are you tunneling your traffic through a VPN or Proxy by any chance? |
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| I recently discovered that my computer has not been able to connect to Xbox Music (my computer uses Windows 8). Microsoft has a support page regarding this problem, and it states:
"Xbox Music allows you to listen to music when you travel for up to two weeks. After two weeks, the region listed in your Xbox LIVE account must match the region of your current Internet connection (or IP address). We require these to be in alignment so that only music in that supported region is played."
I contacted Microsoft Support to inquire about this problem, and the person I spoke with said my IP address does not contain a region ID, which might be responsible for this issue. Has anyone else had this problem, and if so how can it be fixed? |
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