| reply to Chinookman
Re: 3 months of frustration and 4 new modems now what?????????? Yeah it sounds like it may be an outside problem. You say the green lights just freeze up and you lose connection?
I would think the "link" light(s) would start blinking red when that happens. Does your home network stop working completely too?
Around here the tech's give you their cell number before leaving so you can call them if you still have trouble, instead of going through the system. And if you do go through the system they'll say on the report that it was an inside problem etc and tack on the 49 dollar service call fee to cover themselves (leaves you frustrated if you don't know what's going on, but that fee is usually easy enough to have credited back) |
| Thanks both for the replies....
Let's see first off:
Yes, when the green lights freeze up internet connectivity & WiFi both non-function.
I do get a Red Light but usually this is when the modem is re-booting and then it also changes to Green. I believe it is the Service Light that goes from Red to Green.
Help me understand what you mean by a bad Port? I take it this may be at the CO correct?
I can ask my neighbor's this coming week if they are having issues but so far we have not seen any ATT service trucks but at our house only. So by that deduction alone I have to say no for the present....
If during the week coming if a ATT tech has access to test the CO port from my line that would be great. Looking at it from their view point I can understand them possibly getting irritated at me for speaking their language and point to all the troubleshooting I've done. I'm sure they hear that all day long from may residential 'experts' ha...but I started out as an Industrial electrician at a power plant so following wiring diagrams is no big deal for me. So far house circuits function sat.
In fact now that you mentioned it several years ago they had to do a port change in the Houston office (90 miles north east from me) and it took a couple of days to port over. But that was after the poor tech spent over a week trying to capture the fault as it was happening. Which he did and therefore the new port roll over.
Never thought about it until you folks brought it up...! Great thanks for the reminder......now how can I progress from here w/o coming off poorly for trying to tell the provider how to do their jobs......? Don't want to insult anyone just want to correct the issue I'm way pass all the huff & puff stuff.....lol.....
Thanks again all!
C-man..... |
