[Midwest] at&t subaccount password issue
Went to help elderly family member check his email on our at&t dsl service, entered the correct password, except at&t kept saying not right, went to reset it--with send a temporary password, only issue was--it was set to email he no longer uses? Secret questions don't remember
So would calling in and getting it reset work?
Won't sign into webmail either
Same password he's had since 2005
Without being able to answer the security question, a reset will most likely not happen.
Re: [Midwest] at&t subaccount password issue-Solved
Thank you, account was working fine like 2 days ago, went to check email and stuff yesterday morning--wouldn't sign in with same password and such that was always used.
I asked family member the security question, which he didn't know at all.
Temporary password option isn't an option since secondary email on the account is old one not used anymore
Call them already.... 888.321.2375
If you are the primary account holder you can have the sub-account passwords changed to temporary by AT&T CSR. I've done it in the past myself and will likely do it again. I however remembered the answers to my secret questions but even if I didn't there are alternative ways to authenticate yourself. DOB, SSN, etc.
As long as you are the primary account holder you should be able to get it done. You will probably have to "push back" a bit when they press the issue about not knowing answers to security questions. Just keep in mind the primary account holder is ultimately the owner of the sub account. They should absolutely be able to email a temp password to the primary accounts email address, or possible communicate it verbally on the call.
Again,..this all assumes that the caller is the primary AT&T account holder and that they have access to the primary email inbox.
Yes I got it solved, might update the security questions at some point, but so far all accounts are working fine now. Why it wasn't able to connect with the original password still not sure, but I know that one was way overdue for changing
So others may benefit from your experience,.. what was the solution?
|reply to computerman2 |
said by computerman2:If you are certain that the password was 100% percent correct I'll take a stab at the answer and say the account was hacked. You can confirm this suspicion by logging in at the URL below using the account in question. If the login history details are obviously suspicious (outside the United States) that's a good indication someone hacked the account and changed the password. Also, if you see messages in the Sent folder that are obvious spam and you are not the original sender that's also a indication. It is common for spammers to hijack accounts to use for spamming purposes. Sometimes they change the password to retain the account longer.
Why it wasn't able to connect with the original password still not sure
|reply to bofh |
You have to call in. It's absurd that you can create sub-accounts from the master account but you can not reset the password from the sub account -- in my case I just deleted the sub accounts and never used the AT&T email again. I'm not going to be forced to have an obscure password, silly security questions and get locked out of my own account.
Go to www.att.com For the user: use your email address. If sub-account use the sub-account email address. Include the @ bellsouth.net or att.net or whatever yours is. For the password: use your email password for the account, or sub-account you want to get in. On the left it will ask you what do you want to do. Click the little up & down arrows, select change password. Then it will go to where you can change your Security Questions or password or other items.
Yes got this all solved, and appears to be working fine now--thank you everyone for the replies, login history showed another spot in the US we're not even near--updated password and security questions on all accounts, so think all secure now or I hope