dslreports logo
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
8298
share rss forum feed

malone76

join:2013-04-08
Lafayette, LA

[ALL] When is the six tuner DVR coming out?

When I had the Cisco tuner installed a few months ago (I hate many of the features of the new Trio guide), the installer said he would probably be back soon with the new 6 tuner DVR.

I've Googled it and found some info, but does anyone who maybe works for Cox know when we will be getting it in Louisiana or anywhere else?

Any info is appreciated. With the "new" Trio guide, it doesn't warn you if you are going to miss a series recording, it just simply does not record it. I'm missing tons of shows and am about to go back to the old Motorola box, unless this is coming out soon.

Thanks


Anonguy

@cox.net
Juneish in AZ

malone76

join:2013-04-08
Lafayette, LA
Thanks for the reply. Surely someone has some more information on this. It seems like a big deal. Thanks!

brad152

join:2006-07-27
Phoenix, AZ
Reviews:
·CenturyLink
reply to malone76
I'm curious as well, as i'm going to inquire about putting a 2nd DVR in the bedroom since this 2 tuner thing sucks being shared between three TV's my DirecTV had 5 tuners and we never had an issue.

I had to dump DirecTV since a tree grew up just enough to block one of the satellites and trimming is not a option since HOA will not allow me too!

I hate this Cisco garbage, and hope to god they can get some decent equipment in here soon!

ajwees41
Premium
join:2002-05-10
Omaha, NE
reply to malone76
You not hear anything until launched Cox likes to keep things private. I can't any get any info on cox ondemand via tivo.

Hoss
Sauters A Walrus

join:2000-10-05
Tulsa, OK
reply to brad152
said by brad152:

I'm curious as well, as i'm going to inquire about putting a 2nd DVR in the bedroom since this 2 tuner thing sucks being shared between three TV's my DirecTV had 5 tuners and we never had an issue.

I had to dump DirecTV since a tree grew up just enough to block one of the satellites and trimming is not a option since HOA will not allow me too!

I hate this Cisco garbage, and hope to god they can get some decent equipment in here soon!

You do realize that the six-tuner option will be Cisco equipment, right?


digiblur
Premium
join:2002-06-03
Louisiana
reply to brad152
said by brad152:

I'm curious as well, as i'm going to inquire about putting a 2nd DVR in the bedroom since this 2 tuner thing sucks being shared between three TV's my DirecTV had 5 tuners and we never had an issue.

I had to dump DirecTV since a tree grew up just enough to block one of the satellites and trimming is not a option since HOA will not allow me too!

I hate this Cisco garbage, and hope to god they can get some decent equipment in here soon!

Move the dish. HOA can not prevent you from getting satellite service. The FCC OTARD trumps their rules.

bchandler02

join:2011-07-08
Oklahoma City, OK
Agree with digiblur. Move the dish, as he said HOAs cannot prevent you from getting satellite service.

brad152

join:2006-07-27
Phoenix, AZ
Reviews:
·CenturyLink
reply to digiblur
Problem being is that in my current building (i'm in a condo), the HD feed is blocked by either a tree, or another building.

We tried moving the dish a few times and it was literally i'd loose HD or SD depending on the satellites i could pick up.

I have been trying to get a "community dish" installed on the roof of the condo building, but the HOA has not budged on that idea and i'm still waiting to hear back from the 2nd push to them, hopefully they'll let us do it, although CenturyLink is putting Prism in here soon so Cox will finally have some competition (I already have 40/5 internet from CL)

and Hoss, yes i do realize it's still Cisco and while that does not make me happy, at least it will not have the current issue of us recording two shows at once and then having to go to one of the bedrooms to watch something since we cannot change the channel in the living room.

nmlobo

join:2002-11-02
Yorktown, VA
Reviews:
·Cox HSI
reply to bchandler02
Moving the antenna may not be an option. It seems moving the antenna is covered only if he moves it into an area "withing their exclusive use".

According to the FCC OTARD:
"The rule applies to individuals who place antennas that meet size limitations on property that they own or rent and that is within their exclusive use or control, including condominium owners and cooperative owners, and tenants who have an area where they have exclusive use, such as a balcony or patio, in which to install the antenna."


Optimus2357
Premium
join:2010-11-21
West Warwick, RI
kudos:3
reply to brad152
+1 on Cisco. Last 3 years or so I have noticed Cisco dropping the build quality on there consumer line like a brick. Its so hard to keep track though with everyone buying everyone else. Doesn't Belkin own Linksys, Google own Motorola, Apple sueing Samsung, Microsoft sueing everyone, cats and dogs sleeping with each other. Its crazy. And don't get me started on Cars. LOL

Rakeesh

join:2011-10-30
Mesa, AZ
Reviews:
·Sprint Mobile Br..
·Cox HSI
reply to malone76
Cisco's consumer grade equipment has always left much to be desired.

They're probably one of the most innovative enterprise grade infrastructure equipment companies I know of, and they've contributed massively to internetworking as a whole with their R&D efforts, many of which eventually make their way to become open standards. But the user interaction component of everything they make is really bad.

I work on cisco equipment all the time for example, and I am constantly asking myself why on earth they made such and such design decision with IOS. But again, the underlying infrastructure itself is very robust.

That said, if a particular cisco product doesn't offer any notable feature advantage over a competing product, it's probably best to avoid the cisco one.

In the set top box device space, cisco doesn't offer any competitive advantage, while carrying the horrible user interface design with them.

brad152

join:2006-07-27
Phoenix, AZ
Reviews:
·CenturyLink
Oh i agree on the networking gear, as in the offices i work for (i'm the resident IT person in two of them) i use only Cisco gear for the network, but i have to say their cable set tops are garbage.

I honestly wish Cox had went with Motorola in this market, as iGuide is light years ahead of SARA/Passport and the Trio guide also leaves a lot to be desired as well especially when it comes to not freezing up randomly. I have the new 8xxx series boxes and while they're not as bad as the older whole home setup i had at my previous place these still suck compared to the other options out there.

iGuide may not be as pretty, but those Motorola DVR's i've never had one freeze up or just randomly stop doing MoCA like these Cisco boxes do.

Rakeesh

join:2011-10-30
Mesa, AZ
Reviews:
·Sprint Mobile Br..
·Cox HSI

2 edits
Honestly I haven't seen a single good DVR come from Cox, all of them are garbage. Even TiVo, as dated as it is, puts everything they offer to shame. Scientific atlanta, moto, and cisco DVR's all put user interaction as an after thought. Cable companies just buy them and sell them to you because they only believe that you'll pay attention to just three letters: DVR. For the most part, they're right because most people don't pay attention.

If you want a really good DVR without rolling your own, I'd say go dishnet. Dishnet is not only cheaper for the programming itself, but their flagship DVR itself (the hopper) is also really cheap, I think to the tune of about $20 per month for 5 rooms. If you want a DVR in 5 rooms with cox, you are easily looking at $100 or more last I checked. Just for an idea of what you are looking at, The Hopper cost Cnet their position at CES, because their editors voted it the best in show (of all consumer devices in every category,) but their parent company hated it so they forced them to pick something else, and they were caught.

Rolling your own is a great option if you are outside of the Arizona markets though due to how Cox Arizona likes to screw over its customers.

brad152

join:2006-07-27
Phoenix, AZ
Reviews:
·CenturyLink
Eh i've had Dish before (i still have my old 722k) the only reason i got rid of them is was LoS issues at the last place due to my apartment building something on the roof of the next building that blocked the 129 satellite.

Dish was good to me overall and i have no complaints with them, i might call and see if they can get a line of sight.

I honestly wish Cox would just get some competition here, or just sell out to Time Warner or Comcast already, as i've had both of them as well in other cities and they were way cheaper/easier to deal with than Cox Arizona.

I have a friend with Cox in Cleveland and he doesnt have nearly the issues I do, although his internet is slower and their boxes are still the old Cisco ones we used here in 2009.

ajwees41
Premium
join:2002-05-10
Omaha, NE
reply to Rakeesh
you do know SA and Cisco are the same company don't you?

brad152

join:2006-07-27
Phoenix, AZ
Reviews:
·CenturyLink
of course i do, i'm simply stating its the old boxes we used to have, i'm not saying they're any better by far (i found SARA outright atrocious)

When i said he didnt have any issues, i was referring more to billing and getting things fixed. Cox AZ is like pulling teeth getting anything done.

Dish came out today, got a perfect line of sight so i just got back from the Cox store returning their crap DVR and disconnecting them for good. I'm paying 58.48/mo for a year for the "top 250" with whole home DVR for a year


Optimus2357
Premium
join:2010-11-21
West Warwick, RI
kudos:3
I have to say I never had one issue with my DCX3400. 500GB drive, extra HDMI settings in the firmware, better case thermal-dynamics. The case also acts as a EMI shield which causes some problems on the Cisco boxes. Alot of problems people have with DVR is they don't treat it like what it is..a small computer. It needs proper ventilation, maintenance and cleaning. Also alot of people probably have no idea what kind of signal is going to the DVR. And signal problems can cause so many other side effects.

I will usually call every 6 months or so and get Cox to send a hit to completely wipe the HD and reboot the box. I think not only does this help with drive fragmentation, but I think it forces patch updates too. Not to mention, side by side, a DCX3400 just looks so much better in my AV cabinet then the 8642. The new Cisco case design though looks more interesting. Now if they went with the design of like the Cisco Explorer 1640HDC but DVR, I might be interested.

brad152

join:2006-07-27
Phoenix, AZ
Reviews:
·CenturyLink
I had the 8742, It was okay looks wise but the software Cox uses for Trio is just plain buggy at times, and i understand it's not a finished product but it's still got a long way to go.

the HD is definitely worse than Dish and DirecTV though, as i noticed an immediate difference in quality as soon as it was up and going.

Also, as far as "proper maintenance" on a DVR it gets dusted quite often on the inside and outside, just like my laptop and desktop due because of the dust here in Arizona, you have to or else things will die eventually due to too much heat. The 8742 was brought out brand new three months ago since the other lame 8300 that was three months "refurb" went out (the HDD quite spinning up in it)

As far as the signal levels, my levels are all +2-+4 on all the channels, i just think our node is way overloaded as the SDV channels love to randomly quit working and the cable modem likes to have dropped packets/uncorrectable errors like nobodys business. Everytime a tech comes out apparently everything is fine, but i'm tired of dealing with them.

So while it was fun, it's time for me to move on to something that works for me.


Optimus2357
Premium
join:2010-11-21
West Warwick, RI
kudos:3
Yea, cant retort the comment on picture quality. I mean, don't get me wrong, correct set up, good TV, a somewhat decent HDMI and Cox gives me a very sharp picture. But it all comes down to how much your cramming in per QAM channel. Bandwidth is finite, I think Cox does a good job for what it's using, but some providers just have more bandwidth to spare. Oh and something I just learned, with the DCX3400 you can control your color space on HDMI output. Changed mine to full, and wow, the colors really pop now. I suggest it.


Mistyped

@cox.net
reply to malone76
I just talked to customer service in tulsa and they said June. I hope that's true and they are better than this crappy Cisco version. I'm not against Cisco products in general, but this has been nothing but problems. I am a new customer and so far I am slightly more than displeased.

Hoss
Sauters A Walrus

join:2000-10-05
Tulsa, OK
said by Mistyped :

I just talked to customer service in tulsa and they said June. I hope that's true and they are better than this crappy Cisco version. I'm not against Cisco products in general, but this has been nothing but problems. I am a new customer and so far I am slightly more than displeased.

I have a hard time fathoming why people are having such problems with the current WHDVR setup. Sure, I had them at first. YOU NEED TO ESCALATE THE PROBLEM TO A FIELD SUP IF YOU WANT IT DONE RIGHT. The initial installs were done poorly, to say the least. When I got a field sup out here, he corrected the issue and I've been problem free now for over a year.

That being said, as I've said before, you realize that the six tuner version is a Cisco solution as well?


Cox_tiff

join:2013-01-12
Chesapeake, VA

1 edit
reply to malone76
Hi Everyone,

There has not been an official announcement about this at the current time. We will be sure to keep everyone up-to-date.

Tiffany R.
Cox Social Media Specialist/ Forum Moderator

isoz

join:2006-02-25
Rogers, AR
I was told today that it has been pushed back to middle or late July , at least in NW Arkansas.
Which sucks, because I get married in a few days and we are updating our services and were hoping to get just one 6 channel tuner instead of 2 - 2 channel tuners.

ajwees41
Premium
join:2002-05-10
Omaha, NE
reply to Optimus2357
Diego owns or will own Motorola cable equipment


BryanInPHX
Premium
join:2001-03-06
Phoenix, AZ
kudos:2
Reviews:
·Cox HSI
reply to malone76
The Cox Cisco 6 Tuner DVR Gateway (dubbed the "Record 6 DVR") was scheduled to launch in Orange County, CA on June 27th, and has been pushed back to July 2nd.

»forums.cox.com/forum_home/tv_for ··· 824.aspx
"The 6-tuner DVR, which you might hear called a lot of different names - "G8," "Cisco 9865," "6-tuner DVR," etc., but which we're now calling the "Record 6 DVR," should first launch on June 27th in Oklahoma City, Orange County, and Santa Barbara. Other markets will follow."

"Trio 2.1 is now in final testing in Escondido (San Diego) and Palos Verdes and with some employees. It should then launch marketwide in Orange County, Palos Verdes, Santa Barbara, and Oklahoma City on 6/27.
The Record 6 DVR then launches in Orange County, Palos Verdes, Santa Barbara, and Oklahoma City on 7/2."

And the biggest additional feature at launch will be a 2-terabyte hard drive.
--
Cox Premier HSI, SB6120, DIR-825,
TiVo Elite/XL4 & Premiere 2TB-WD20EURS,
Win7 WMC SiliconDust HD HomeRun PRIME


anonguy

@cox.net
6/26/2013
All Employees Trio 2.1 Upgrade
7/25/2013
Las Vegas Customer Trio 2.1 Upgrade
7/30/2013
Arizona Customer Trio 2.1 Upgrade
8/1/2013
Employee G8 (6 Tuner) Launch
8/5/2013
Customer G8 (6 Tuner) Launch

DarkFlow

join:2011-09-04
Lakeside, CA
SoCal not getting the upgrade first even though they are testing it here? Wtf, SoCal gets screwed again.


Anonguy

@cox.net
said by DarkFlow:

SoCal not getting the upgrade first even though they are testing it here? Wtf, SoCal gets screwed again.

You must have read it wrong...

SoCal get it 6/27

NV/AZ gets is 7/25 and 7/30

Employees are only getting it early to further Test it.

DarkFlow

join:2011-09-04
Lakeside, CA
6/26/2013
All Employees Trio 2.1 Upgrade
7/25/2013
Las Vegas Customer Trio 2.1 Upgrade
7/30/2013
Arizona Customer Trio 2.1 Upgrade
8/1/2013
Employee G8 (6 Tuner) Launch
8/5/2013
Customer G8 (6 Tuner) Launch

I don't see SoCal in that list. You do have employees getting it on the the 26th, Typo?