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cjmazur
Premium
join:2003-08-28
Cupertino, CA

ping as a test tool

I am trying to trace an intermittent problem with my service. When pinging the next hop router, I am having a >5% packet loss; does that mean there is a problem with the line (I believe it does)? I have been escalated to Tier 2 CAT, and am still not making progress.

The steps I took were:
Ping myself
ping RG
ping public I/F of RG
Ping next hop router

Is the connection between the RG and the next hop a pt-pt connection, or can multiple DSLAM ports be bridged/router together?

The things they have been looking at are:
AM interference (anyone have a reference how to read this (uv realtime?)?
bridge taps

The last guy moved me to all cat 5 rather than coax, and I am still have pixelization and packet loss.


NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:12
Reviews:
·SONIC.NET
·Pacific Bell - SBC
What is the result of an end-to-end ping; say to Google, or Yahoo!? Packet loss to the next hop router would only be significant if it carried through to the end.

If this is IPDSL, I believe the connection is point-to-point.

Sorry, I don't have experience with the UV Realtime chart.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

cjmazur
Premium
join:2003-08-28
Cupertino, CA
Click for full size
ping to google.com
Why do you say it's only significant if the pkt loss propagates?

It does propagate end-to-end pls. see attached file.


NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:12
Reviews:
·SONIC.NET
·Pacific Bell - SBC

1 edit
said by cjmazur:

Why do you say it's only significant if the pkt loss propagates?

It does propagate end-to-end pls. see attached file.

Thanks for that ... I couldn't make out the details at first.

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum


Forosnai

join:2011-09-30
kudos:2
reply to cjmazur
»www.uvrealtime.com/dl/UVRT-Main-Doc.pdf
»www.uvrealtime.com/dl/UVRT-Tech-Doc.pdf
If you post screen shots of the assorted UVrealtime tabs, members of this forum can provide some feedback. While packet loss on a ping test to Google is certainly indicative of a problem (re:symptom), it's not really a tool that is going to help find and resolve the service issues.

cjmazur
Premium
join:2003-08-28
Cupertino, CA
I will try a uv realtime shot.

thanks all!