US Telco Support → FairPoint > [speed/latency] Is Fair Point not paying their bills?

[speed/latency] Is Fair Point not paying their bills?

My FAST 30/30 service has been crawling at less than 0.5Mb for the last few days. I logged a call, they sent a tech who told me there's a line down in Derry. I work from home. My internet connection is critical to me.

I'm not buying the line down story. Searching the internet I see posts stating the Fair Point isn't paying their bills, and their internet connection is getting throttled.

How can we determine if this is true? We have a right to know.

Last time I had throughput problems FP found and fixed the issue in just a couple of days. If your performance is really that poor then you must have an open trouble ticket. You don't have to "buy the line down" story, but an actual line down may be easier to fix than generic congestion. Ask FP for an estimated time to fix your ticket.

I did ask them for a time to repair, and they said an hour or two, 18 hours ago. Called tech support twice since then, and they are completely clueless.

I just received a call from FP, and they're asking my what my current performance is. Don't they have tools to measure their own network? Talk about amateur hour.

it is hard to determine where an issue lies. Although the line from your Local POP to your home is a dedicated line, the lines from POP to other parts of the FP network is shared connections..From that back office to the peered internet people gernally don't filter or limit connections. We are generally talking Gbps or even Tbps (depending on peering area).. It would take way too much processing power to limit any connections.

how did you get 30/30 FAST?

They told me that they cant offer the 30/30 speed... only the 30/15 speed is offered in Bedford.

Said it is because the network is a BPON, not GPON.

If you work from home and your connection is critical to you then surely you have a backup connection, right?

I have noticed recently that browsing goes down every other week or so. It behaves as the connection to the ISP fails, but it isn't just my computers. I have bandwidth on my MMORPGs that do not use port80, as well as software updates that use different ports, but standard browsing, and software that updates using port 80 seems to fail until the modem is reset and a new IP address is assigned by the ISP. I'm uncertain if port 443 is affected at the same time.

Is anyone else having similar issues?