Finally! Windstream being investigated in GA
Windstream Communications is under investigation by the Governors Office of Consumer Protection because of allegations the company is advertising broadband speeds and performance the company simply cannot deliver its customers in Georgia.
A Windstream employee in a company retail office in Dawsonville told an undercover CBS Atlanta photographer that the company can offer Internet speeds up to 24Mbps. He guaranteed service no slower than 6 to 12Mbps. But Mark Creekmore, who lives in Dawsonville, reports his speeds sometimes barely reach 1Mbps during the afternoons.
Duane Hartness, a Windstream customer, says Windstream has oversubscribed their service by continuing to sell broadband on a network that is overcrowded as-is, which slows speeds for every customer.
Every customer they add to their oversubscribed DSLAM increases their revenue while further degrading your bandwidth, Hartness said. Lacking competition, they can ignore any and all complaints.
Creekmore wants every Windstream customer in Georgia that is dissatisfied with their broadband service to file complaints with the state agency.
The more complaints, the more likely the Office of Consumer Protection is to take action, Creekmore said. Please make sure to include that you are not getting what you are paying for and any other personal detail that would help them understand what you have gone through. If you have had multiple communications with Windstream, please include those details as well. In short, the more detail the better.
There's a little more to read/see on that link above. It's about time someone calls out Windstream on their bullshit!
I also know this was an article from about a month ago, I apologize if someone else already posted this.
I really wish to see the same thing happen in NC.
|reply to MADasHELL |
Really wish they would investiage in Oklahoma :/
They will. But you guys in OK have to fight to make that happen like we did in Georgia. If you want to do that, read the post I created right below my signature.We already created a facebook group for you called Oklahoma Windstream Problems. File your complaints. Get the ball trolling. No one will investigate or run a story until you give them plenty of proof that much has been done.
Here is one complaint you can file right now: »www.oag.state.ok.us/oagweb.nsf/ccomp.html
Stand and Fight! -- »How to fight to get what you are paying for
|reply to MADasHELL |
I think the entire network needs to be investigated!
Windstream took there last dollar from me and they will not see me again!
multiple tech's agreed that there was a problem,none of them could figure out why the upstream side was dropping out to crawl,also the SNR would drop to 3 to 4 db,while the downstream would run great.One tech said there was a latency outage,and another said "No",even had check the utilization,one tech Say's 49% and the other Say's 99%.
Bottom line is that they didn't know what was really wrong after 1 month of of working on the issue.I am one of those lucky ones who have another option,Guess what I took it!Never will I look back either.Even if I didn't have another option I wouldn't have paid for it,i would have just disconnected the service!
Well I have called TWC,the tech who arrived was good one.I asked him to run a direct line from the drop to the modem.
Guess what,not only did he do that, but he run RG 11 gas filled coax.Also run RG6 gas filled coax for the phone so two separate lines.Boy I'll tell you what,My signal is beyond great with fiber run to all the way down my road.I kind of feel like a young buck,who got his first piece of ...
beside the point,i am glad I just I don't have deal with calling every other day to ask what is going on with my network.
I am so sick and tired of them telling me it's my Pc and to reboot my modem.My Pc is more than capable of handling anything they can dish out.My Pc is way above average,and the network that was hooked to it was the only bottleneck!!!
does anyone know whats the status of the investigation or how far the investigation has progress?