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PX Eliezer
Premium
join:2013-03-10
Outland
kudos:6
Reviews:
·Optimum Voice
·callwithus
·Callcentric
reply to rizzo2dial

Re: [VOIPo.COM] Outbound SMS broken, support not responding to t

said by rizzo2dial:

I realize that beta features can break at any time, but to receive no response on an reported issue after almost 2 weeks is shameful and rather uncharacteristic of VOIPo.

Sure sounds strange.

Being that they do offer US-based customer support by phone (949-829-4200), I am curious if you called them to ask about the lack of response to your ticket.

rizzo2dial
Premium
join:2004-08-05

said by PX Eliezer:

Being that they do offer US-based customer support by phone (949-829-4200), I am curious if you called them to ask about the lack of response to your ticket.

No, haven't called in. If time permits, may give that a try.


voipouser

@gdds.com

I have the SMS option on my control panel and just tried sending a text to my cell and it worked.


rizzo2dial
Premium
join:2004-08-05

said by voipouser :

I have the SMS option on my control panel and just tried sending a text to my cell and it worked.

The input box (for sending an outbound SMS) is still missing for me in the vPanel, but it's reassuring to learn that the feature isn't broken across the board.

DaveSin

join:2009-07-17

Could it be a browser issue why it isn't showing up? Have you tried another Browser?


rizzo2dial
Premium
join:2004-08-05

said by DaveSin:

Could it be a browser issue why it isn't showing up? Have you tried another Browser?

It's not a browser issue. In the section of the vPanel where the text form used to appear (for sending an outbound SMS), it now says "You do not currently have any SMS Enabled phone numbers at this time."

I didn't disable my phone # for SMS (not even sure there's an option for that), and the fact that incoming SMS continues to work would imply that my # is in fact "SMS Enabled."