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mattsmylie

join:2004-12-23
Pullman, WA

[TWC] New customer questions - Pullman, WA

We're moving to Pullman, Washington, next month where TWC is the only option for Internet and TV. Having never had TWC, I was hoping I could get some insight.

With Comcast, I was able to use my own Linksys or Belkin router, which was plugged into the modem they provided. Is that possible with TWC? Is there any reason to use their router?

What is the state of the DVRs that TWC offers? I've been spoiled by DirecTV's five-tuner DVR, and I'm hearing awful things about the hardware/software that TWC uses. Is there a specific model I should ask for? Will my Harmony One remote work well with the DVR? Is the interface in HD/16:9, or is it as awful as I've heard?

Any other suggestions for a newbie?


motorola870

join:2008-12-07
Arlington, TX
kudos:4
said by mattsmylie:

We're moving to Pullman, Washington, next month where TWC is the only option for Internet and TV. Having never had TWC, I was hoping I could get some insight.

With Comcast, I was able to use my own Linksys or Belkin router, which was plugged into the modem they provided. Is that possible with TWC? Is there any reason to use their router?

What is the state of the DVRs that TWC offers? I've been spoiled by DirecTV's five-tuner DVR, and I'm hearing awful things about the hardware/software that TWC uses. Is there a specific model I should ask for? Will my Harmony One remote work well with the DVR? Is the interface in HD/16:9, or is it as awful as I've heard?

Any other suggestions for a newbie?

the Pullman Washington system is still using motorola DCH6416's as they don't have digital simulcast so they are stuck with 160GB hard drives but they do have more than 100 HD channels on the system though. If you were to get cable there I would get a Tivo

mattsmylie

join:2004-12-23
Pullman, WA
Wow, you mean something like the one at »www.motorola.com/Video-Solutions···6_US-EN? That looks horrid!

So if I were to get a Tivo, all I would need is a cable card from the installer, right? Are there any negatives to using a Tivo on TWC?


motorola870

join:2008-12-07
Arlington, TX
kudos:4
said by mattsmylie:

Wow, you mean something like the one at »www.motorola.com/Video-Solutions···6_US-EN? That looks horrid!

So if I were to get a Tivo, all I would need is a cable card from the installer, right? Are there any negatives to using a Tivo on TWC?

yep only a cablecard as SDV is not used in the Pullman system yet.

mattsmylie

join:2004-12-23
Pullman, WA
Thanks for the great info. Is there any ETA on when the Pullman system will get SDV? Once it does, is it just a matter of replacing the cable card?


motorola870

join:2008-12-07
Arlington, TX
kudos:4
said by mattsmylie:

Thanks for the great info. Is there any ETA on when the Pullman system will get SDV? Once it does, is it just a matter of replacing the cable card?

I doubt that system will get SDV instead I have a feeling they will be getting digital adapters and remove all analogs instead but it might a while though before that happens. I am not for sure but TWC might be planning something as they are moving the VOD channel from 999 to channels 1 and 1000 so they might be getting ready to make some major changes in the Pullman area.

Satch

join:2009-11-25
reply to mattsmylie
said by mattsmylie:

Wow, you mean something like the one at »www.motorola.com/Video-Solutions···6_US-EN? That looks horrid!

So if I were to get a Tivo, all I would need is a cable card from the installer, right? Are there any negatives to using a Tivo on TWC?

You will also need a tuning adapter if you mix a Tivo with TWC in addition to the cable card. My understanding is you will be able to get most channels with TWC and a Tivo EXCEPT:

*No PPV or VOD
*N0 Start Over or Look Back Services
*No Caller ID on TV (If you also subscribe to TWC Digital Phone)

You will get a much better guide/DVR in terms of speed and quality with a Tivo. Most of the TWC DVR's need backwards compatibility when updates are released to the guide. In short, cable operators have to write code for ten to fifteen boxes. Satellite and Dish systems only have maybe four modern boxes and DVR's so they can and will probably always be "more modern."

However, TWC is still the best for Phone Service, High Speed Internet, and Discount Customer Retention Deals. You can't get those kind of deals with the competition. In most markets, the HD line up is better with TWC than Direct TV and the VOD line-up is also better with TWC. Unfortunately with cable card, you can't get VOD or PPV.

In a nutshell, Direct TV has better boxes and a more modern guide. But TWC has better everything else.

Satch


motorola870

join:2008-12-07
Arlington, TX
kudos:4
said by Satch:

said by mattsmylie:

Wow, you mean something like the one at »www.motorola.com/Video-Solutions···6_US-EN? That looks horrid!

So if I were to get a Tivo, all I would need is a cable card from the installer, right? Are there any negatives to using a Tivo on TWC?

You will also need a tuning adapter if you mix a Tivo with TWC in addition to the cable card. My understanding is you will be able to get most channels with TWC and a Tivo EXCEPT:

*No PPV or VOD
*N0 Start Over or Look Back Services
*No Caller ID on TV (If you also subscribe to TWC Digital Phone)

You will get a much better guide/DVR in terms of speed and quality with a Tivo. Most of the TWC DVR's need backwards compatibility when updates are released to the guide. In short, cable operators have to write code for ten to fifteen boxes. Satellite and Dish systems only have maybe four modern boxes and DVR's so they can and will probably always be "more modern."

However, TWC is still the best for Phone Service, High Speed Internet, and Discount Customer Retention Deals. You can't get those kind of deals with the competition. In most markets, the HD line up is better with TWC than Direct TV and the VOD line-up is also better with TWC. Unfortunately with cable card, you can't get VOD or PPV.

In a nutshell, Direct TV has better boxes and a more modern guide. But TWC has better everything else.

Satch

Satch the Pullman Washington TWC system does not use SDV so there is no tuning adapters available in that area to use as they are not needed.

Satch

join:2009-11-25
said by motorola870:

said by Satch:

said by mattsmylie:

Wow, you mean something like the one at »www.motorola.com/Video-Solutions···6_US-EN? That looks horrid!

So if I were to get a Tivo, all I would need is a cable card from the installer, right? Are there any negatives to using a Tivo on TWC?

You will also need a tuning adapter if you mix a Tivo with TWC in addition to the cable card. My understanding is you will be able to get most channels with TWC and a Tivo EXCEPT:

*No PPV or VOD
*N0 Start Over or Look Back Services
*No Caller ID on TV (If you also subscribe to TWC Digital Phone)

You will get a much better guide/DVR in terms of speed and quality with a Tivo. Most of the TWC DVR's need backwards compatibility when updates are released to the guide. In short, cable operators have to write code for ten to fifteen boxes. Satellite and Dish systems only have maybe four modern boxes and DVR's so they can and will probably always be "more modern."

However, TWC is still the best for Phone Service, High Speed Internet, and Discount Customer Retention Deals. You can't get those kind of deals with the competition. In most markets, the HD line up is better with TWC than Direct TV and the VOD line-up is also better with TWC. Unfortunately with cable card, you can't get VOD or PPV.

In a nutshell, Direct TV has better boxes and a more modern guide. But TWC has better everything else.

Satch

Satch the Pullman Washington TWC system does not use SDV so there is no tuning adapters available in that area to use as they are not needed.

Thanks for that heads up! User just needs a Tivo and Cable Card to avoid the TWC box. Still no PPV, VOD, or Caller ID on TV if sub takes Digital Phone with Cable Card.

Satch


motorola870

join:2008-12-07
Arlington, TX
kudos:4
said by Satch:

Thanks for that heads up! User just needs a Tivo and Cable Card to avoid the TWC box. Still no PPV, VOD, or Caller ID on TV if sub takes Digital Phone with Cable Card.

Satch

the only thing that they would be missing is VOD as I don't think the area he is moving to has Start Over, lookback or caller id on TV I may be wrong though. The area he is moving uses motorola boxes that are stuck with iGuide as they have yet to deploy digital simulcast that allows TWC to deploy Navigator on motorola systems using digital only cable boxes from motorola soon to be arris.

Satch

join:2009-11-25
said by motorola870:

said by Satch:

Thanks for that heads up! User just needs a Tivo and Cable Card to avoid the TWC box. Still no PPV, VOD, or Caller ID on TV if sub takes Digital Phone with Cable Card.

Satch

the only thing that they would be missing is VOD as I don't think the area he is moving to has Start Over, lookback or caller id on TV I may be wrong though. The area he is moving uses motorola boxes that are stuck with iGuide as they have yet to deploy digital simulcast that allows TWC to deploy Navigator on motorola systems using digital only cable boxes from motorola soon to be arris.

Sounds good!

Satch

mattsmylie

join:2004-12-23
Pullman, WA
Thanks to both of you for the great info. I think I'll let them install one of their boxes for now, then switch to a Tivo/card combination once we're ready for it.

Satch

join:2009-11-25
said by mattsmylie:

Thanks to both of you for the great info. I think I'll let them install one of their boxes for now, then switch to a Tivo/card combination once we're ready for it.

Matt,

Remember the TWC guide and DVR functions are very basic and primitive compared to you coming from Direct TV. Try to ask for a Cisco model DVR from TWC. They are the fastest boxes at this time. However, channel selection is excellent

Satch


motorola870

join:2008-12-07
Arlington, TX
kudos:4
said by Satch:

said by mattsmylie:

Thanks to both of you for the great info. I think I'll let them install one of their boxes for now, then switch to a Tivo/card combination once we're ready for it.

Matt,

Remember the TWC guide and DVR functions are very basic and primitive compared to you coming from Direct TV. Try to ask for a Cisco model DVR from TWC. They are the fastest boxes at this time. However, channel selection is excellent

Satch

Satch Pullman Washington is a "Motorola based system" which means no Cisco or Samsung boxes are available only legacy Motorola boxes due to not having digital simulcast.

mattsmylie

join:2004-12-23
Pullman, WA
reply to mattsmylie
Finally up and running, and I can confirm that I ended up with a DCH-6416, which is awful with two tuners, and guide/setting screens in low-resolution 4:3. I'll probably try to tough it out for a while until the rumored new Tivos are announced, but this garbage.

Can anyone confirm that I should only be getting one HBO and one Cinemax channel in HD, with all the others running in SD?


motorola870

join:2008-12-07
Arlington, TX
kudos:4
said by mattsmylie:

Finally up and running, and I can confirm that I ended up with a DCH-6416, which is awful with two tuners, and guide/setting screens in low-resolution 4:3. I'll probably try to tough it out for a while until the rumored new Tivos are announced, but this garbage.

Can anyone confirm that I should only be getting one HBO and one Cinemax channel in HD, with all the others running in SD?

yes until TWC decides to pull the trigger on adding more HD channels in your area by removing analogs or using up what ever bandwidth is left on the system unused I know that the ID/WA TWC systems are 860MHz and are running over 100 HD channels non SDV so they should be close to maxing out the bandwidth not to mention DOCSIS 3.0 is active in these areas so they have 4 downstream internet channels in use and the system does not have digital simulcast yet which is why they are still installing DCH6416s if the area does get digital simulcast active you should be able to get a DCX3510 with Navigator eventually after they finish testing Navigator on the system. I don't think digital simulcast is coming to Pullman or Washington until TWC decides to remove several analogs which I want to say will happen once TWC starts their new lineup rollout later this year but I am betting it won't be till end of 2013/early 2014 at the earliest until major additions in HD are headed your way. Last year TWC added a lot of HD channels in the Washington/Idaho systems so the systems are maxed out for right now. I would say be glad that they added as many HD channels as they did as some systems with SDV in KY on TWC have less HD channels than you do I think your system has almost 110 HD channels. I can see the SD versions of Movieplex, Retroplex, Indieplex, and Encore Espanol being added and Encore On Demand when TWC starts adding those channels nationwide as they just reached a new agreement with Starz. I think that TWC could have a few QAM carriers open but not many on your system.


TechTWC

@myvzw.com
reply to mattsmylie
How can anyone confirm that ur suppose to be getting hbo and max when we don't kno why package u ordered. Specific lineup to ur area is avail on TWC.com. Newly installed boxes may for a day or two have more channels then ur paying for.