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Capnblinski

join:2006-06-30
Johnstown, PA

Speed to-nite in sw pa.

I notice my pages on dpreview were opening more like they should so now for the first time in three months I have 2.5 out of the 3.0 I had been at for seven years. I've been 'provisioned' at two point something for three months and no way was I getting on the phone with them so I let it be. Odd company there...



Capnblinski

join:2006-06-30
Johnstown, PA

Still at 2.5 mb...


patt2k

join:2009-01-16
kudos:1
reply to Capnblinski

What do you expect from DSL? few years ago when my friend had 3 mbps dsl it was at 2.89 mbps I think.

Good luck


rg8032

join:2012-12-31
Burgettstown, PA
reply to Capnblinski

I am also in the SW PA/Pittsburgh area. I have been having atrocious speed and 4%-20% packet loss for the past few months. Tech was out twice over the past few months and I saw no change. Switched modems twice. They claimed to have had the router I was on changed. I have noticed no improvements. I envy you. The quality of my connection has been especially poor tonight. I need to get a tech out again, but the process is so painful.



tim_k
Buttons, Bows, Beamer, Shadow, Kasey
Premium,VIP
join:2002-02-02
Stewartstown, PA
kudos:40
reply to Capnblinski

Are you around Johnstown, PA (not NY)? If so, I spent almost my entire shift trying to get that problem fixed. A bunch of people were still working on it when I left work.


rg8032

join:2012-12-31
Burgettstown, PA

2 edits

I am in Burgettstown, 25 miles northwest of Pittsburgh, PA. That's about 90 miles from Johnstown, PA on the other side of Pittsburgh. I live in a rural area. When the tech comes out they are usually dumbfounded by the issue as everything looks great at the modem. After they switched me to a different router, I occasionally get a very odd pattern when I ping google. Latency goes from 50-150 ms (normal) to ~500ms (high) every other second. It happens once a day or so, but there doesn't seem to be a pattern to it.

Latency tonight is consistently at ~650ms. This is outrageous. I can barely load pages and Netflix is not able to stream. I can sometimes get YouTube to play if I go through a proxy server.

The third hop to google.com is p12-1.pitbpa-lcr-02.verizon-gni.net (130.81.33.226). This is where the problem seems to show up.

I was just on with customer service and got hung up on. No call back. Hrm.. I am going to call Customer Relations (presidential services) tomorrow, but I get the impression that I need an open case. All previous cases were marked resolved despite it not being so and I failed to open a new one just now. I will let you know how it goes. I would love any advice anyone could offer as I have been dealing with this issue for almost 2 years with no resolution.



tim_k
Buttons, Bows, Beamer, Shadow, Kasey
Premium,VIP
join:2002-02-02
Stewartstown, PA
kudos:40

There might not be any way to fix it, but PM your DSL phone # and I'll check it out.


rg8032

join:2012-12-31
Burgettstown, PA

2 edits

1 recommendation

After an hour doing the idiot filter with Verizon Technical Support, they agreed to escalate and called a network specialist as well as scheduled a tech to come to my house. After the call someone on these forums switched me to another router (thank you; you know who you are).

The settings on my modem were somehow changed. I have no idea how this happened. I lost connection after this. Tonight I was dinking around on the modem (the tech is scheduled to arrive tomorrow morning). I noticed that 'ISP protocol' was set to '1483 via DHCP'. It had previously been set to 'PPPoE'. I changed it back and, after finally remembering my username and password, it is working again.

I have been informed that there are two routers available to me. As such, I was switched back to the router with which I previously had problems. This router provides less than half the contracted bandwidth; however, it is more responsive and it stays consistently connected. Average speedtest.net values: ~110ms at 1.5 Mbps/0.6 Mbps contracted at 3.38 Mbps/0.86 Mbps. This is truly preferable and less problematic than the other router, which is a disaster.

If I do a few hundred pings, an odd pattern still appears. I think it is representative of a sometimes-used bad hop, but I have no data to back that up. Reported latency seems to fall into one of two sets 40ms-80ms (average 50ms) and 190ms-290ms (average 230ms) but only very rarely is reported in the 80ms-190ms range. Packet loss seems to be under control (1% @ n=1000).

I am happy that I am getting shafted; I feel like a chump. At least my DSL connection seems to work. *sigh* Does any of this have anything to do with the FiOS roll-out in Pittsburgh (~20 mi away)? Making DSL unbearable would be a great way to get people to make the switch.

Again, I want to say thank you for switching me to a different router. I truly do appreciate it.