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Chicago, IL

new uverse service. two activation dates


This past Wednesday I ordered uverse internet only. No phone or TV service. Del install. I received the modem on Friday.

I was given two different activation dates. One for tomorrow when I placed the order online. A second date for yesterday on the packing slip received with the modem. .

Tried the self install last night and again this morning. Both times the modem failed to connect.

How can I be sure which is the true activation date?

Further confusion is added as the backing slip has a different order number than what I originally received online.

When I search my order status online using my uverse acct #, the activation is listed as tomorrow. When I search by the original order number, the activation info is not there. Looking at the packing slip, it says yesterday.

Any ideas? Thanks for your help.


Columbus, OH

You best bet is to call the 800# they should be able to tell you the actual date for you.


Chicago, IL
reply to shcowgo
I would tend to believe the activation date you got online, the one for tomorrow. I wouldn't worry much about it. If nothings working tomorrow night then you can call in and see what's going on.