File a complaint with the Privacy Commissioner of Canada(for the redirect of her phone to the billing department).
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www.priv.gc.ca/complaint ··· ex_e.aspCommissioner for complaints for telecommunication services.
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www.ccts-cprst.ca/en/And soon along will come a Rogers employee here who will deny that they 'accidentally' tie together bills that are at the same address.
Make sure your LandLady checks her monthly Rogers bills for extra billing that would be for 'your service'.
It has happened before to people and most probably will happen again.
Rogers best excuse for the billing tie together is about billing fraud and a 'group of renters' not paying bills, then the service gets shut down, then the next roommate gets a 'new service' to avoid bills from the other renter in the group.